Just me venting:
So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.
Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.
Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“
“We don’t want to go through the trouble of trying to verify who the legit owner is even of we think it’s you.”
“Backup your files in our solution, it’s so safe and secure!”
immediately deletes everything at any minor inconvenience
“Please give us more money! Again!”
Edit: most likely not even deleted, still used for LLM training except now no one “owns” the data so it’s free reign.
Is that email from Microsoft or is it from rnicrosoft?
At least he got a response. A while ago I clicked on a bad link when drunk and lost control of my Facebook account. Zero response from meta. Wankers. It’s unfortunate, I’d like to delete the account as there are some unfortunate photos of me on there from way back. I guess I will forever be visible wearing my ex’s lacy underwear and gripping a can of strong cider. Ho hum.
Fuuuuuuck do I hate corpo speak. All the fake friendlynesses and well wishes, ugh, go fuck yourself
That kind of corpo language… Lol. People stick with a operating system from an organisation that talks like that… I guess they love it.
Who is the authority you would go to for Linux issues? Like i kinda get your point but it’s a little bizarre to compare apples to trains.
Red had is the go to on corporate, canonical has support too.
But honestly, and hike I’ve seen the support argument I’ve never actually seen someone engage with MS support, on the OS level at least. Generally family ends up helping, or they go to local IT shops, I imagine it would be similar for a Linux distro.
I dont have one… Im not sure I understand even. What authority do we need for Linux?
I mean for corporations, I guess red hat enterprise or suse would be someone to trust for updates and such.
I don’t know I’m not buying this whole thing.
My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.
The first paragraph sounds strange and not how they would typically start an investigation response.
They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.
even our engineers cannot retrieve them.
That just reads very strange. They don’t talk like that.
Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.
And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.
This message looks bogus to me.
I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.
There’s also the weird line spacing change in the last paragraph
Yep this is the scammer that stole the account and they just want to keep it.
Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…
I found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend
There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.
Yes Idk how Deep he went into the whole Customer support thing but you’re not wrong
Yeah I strongly suspect they’re being re-scammed. Scammers specifically target victims who have been scammed before and will even go and claim to be trying to help prevent the victims from being scammed while further scamming them, whether using perpetual access to their accounts and computer as a VPN endpoint and legitimate accounts to try to bypass fraud protections or just scamming for more money.
Honestly if you can set aside a couple of hours for research, watching Kitboga’s scam baiting videos is really good for learning the hallmarks of common scams and some of the turns of phrase scammers tend to use (they frequently sell scripts and playbooks to eachother so you can have a bunch of completely unrelated scam callcenters using the exact same scam, and naturally folks working there will pick up certain verbage and keep using it even when running completely original scams) you can start with this one in which you can see how literally everyone this victim is relying on is in fact a scammer
Not how that works.
Your friend is continuing to be scammed if they are communicating with this account.
encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?
Most of such scanning would typically happen at the time of upload before it gets encrypted.
They probably also store cryptogrphic and neural hashes of the files to compare later if new CP gets identified.
I rarely use onedrive and I’m not logged in in any client normally. a few years ago I checked some files through firefox and learned that search also searches in image content, even though I stopped using the service before AI tech became available.
They are protecting your personal date by not allowing the only person who should be able to access it?
Maybe they’ll give it a quick scan to train their AI.
As a treat.
Yes, data must be protected from users at all costs /s
Only Psychopathic Oligarchs should be responsible for our data.
This is absolutely, 100% a fake or scam email. This email did not come from Microsoft.
Found that sus too but thats what he sent me idk. Also is it really that unbelievable that ms will be too lazy to help someone get their account back?
It’s that unbelievable that an email from Microsoft support would contain this much relevant explanation about the issue
Ask your friend to show the email address this came from
It’s not lazy. They put a key on the vault with only a single key that can open it and gave that key to your friend. your friend then either gave that key away (got phished), made a bunch of copies of it and left them around town (reused passwords), or the rarest option he let a maintenance guy in who swiped it (installed spyware). None of that changes the fact Microsoft doesn’t have another key, but considering how that email is written it looks like another phishing attempt…
They 100% can verify a linked Minecraft account and transfer it, or provide a new key.
They just won’t.
I also bet if the US intelligence agencies ask those engineers suddenly have ways to help. Microsoft holds the keys.
They will, however, ask you for the account info/receipt to recover it. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent.
… I got to five replies (in a chain, with history and all requested info attached) before I gave up. Just another reason I hate microsoft
If you can do a password reset and not lose data, it means the data was encrypted with a key that wasn’t your password. This is either a scam or a lie.
Story time: I once saw a betting page claiming to give away free Dota 2 skins. I wanted to take a chance, but smelled the sketchyness, so I logged in with a secondary account that I used that only had a free NSFW game.
Unexpectedly, after I logged in, they inmediately changed the password and the email associated, and probably tried to steal any skin I had; since this secondary account had none, I didn’t lose anything.
I contacted Steam support, told them what happened with proof that I’m the owner of the previous email. They verified the situation, and I had my account back less than 48 hours after being “scammed”. All of this in an account that literally only had a free porn game.
The massive difference between and what your friend is dealing with Microshit is crazy.
I had my steam account broken into once. Someone liquidated a bunch of random TF2 collectible shit (I wasn’t a collector or anything, so it was mostly the basic unlocks), sold it all for cheap in the auction, and bought a ton of random common cards from one specific account.
Stream refused to reverse the sales, it give me the money from the sold stuff back, even thought it was incredibly obvious which account stole it all. They’re not as helpful as they claim
My gut instinct is they’re great about account access problems because that can lose a customer for life but not so much for the marketplace because the skins marketplace freaking prints money for them while others interface with it to use it for money laundering and illegal gambling. People Make Games did a really good deep dive into the subject and how it enables literal children to become addicted to gambling, and there really isn’t any resources or safetynets set up for children who are addicted to gambling real money for virtual video game items because that’s just not a thing most people realize exists at all!
Did they give you your account back?
My underestanding is that they can’t reverse market sales as it is a problem that quickly gets out of control. What happens if one of those items were already sold to another innocent third person? What if said person also traded them? How can they know you did not scam the person after a fair trade? etc.
They knew the destination account. They could have, at the vet least, given me back the ill gotten gains. From that account. Yeah they made that same excuse. I found it lacking.
I have two outlook accounts.
One is old and constantly deals with theft attempts.
But they never work because I have a passkey guarding the account.
MS doesn’t let you completely disable password login. So the thiefs keep trying. Unfortunately for me. That means every time I want to access the account MS wants me to reset my, clearly working, password.
Not because they guessed my password, but because they tried to giess my password. You know a completely normal occurrence.
Actually they do let you disable it from what i’ve seen. Check again if you still want that
Oooh thank you I’ll take a look
i mean, the info is already in the wrong hands. now it’s ONLY in the wrong hands.
I’ve actually reset plenty of accounts. You need to send cc info and proof of identity.
I don’t believe this happened.
