I had a 65" Hisense TV for just over a year, and a firmware update bricked it. It was stone dead, and Hisense wouldn’t even try to repair it. So I spent a little extra money and got a Samsung instead. And once it was set up, I turned off its wifi…just in case.
Hisense can eat a bag o’ dicks.
My first 4K TV was a Samsung. The last update broke eARC making the Samsung home theater in a box thing I had much more inconvenient.
My 2nd (free in a raffle) Samsung 4K TV connected to my WiFi without a password when a guest in the house casted a video to it despite on setup refusing to consent to any web things due to privacy concerns. Kinda interesting and concerning.
Yikes… I’m definitely not turning the wifi back on after reading that!
I blocked the TVs MAC address on my router after a factory reset.
It completely ignored my privacy preferences just because someone pressed “cast” on their phone.
They can’t force me if I don’t connect it to the internet
I can imagine future TVs refusing to work without an always-on internet connection.
Or having prebaked fallback ads.
Getting outdated ads crammed down your throat for companies or products that no longer exist is a special kind of trolling.
Relatedly, Hisense also forces updates and disables use of the TV if you do not accept the update (via a full screen non-cancelable prompt).
I learned this the hard way after Hisense broke my TV via an update that I didn’t want and then refused to fix it even after 6 months of escalations and emails.
They’re not alone, either. I had to downgrade my Visio just to use the features that it shipped with. I’m sure this is illegal, but no one cares unless you’re rich.
I outright told them it’s illegal, since they are unilaterally altering the terms of any T&C agreements when we started using the TV and materially interfering with our ownership and use of the TV we purchased. They didn’t care. I then sent it to our state attorney general and nothing happened.
You can likely sue them in small claims court. Many states let you file for a couple hundred dollars and will give you 3x damages if you win.
The most likely outcome is they settle when the court date approaches or dont show and you win hy default.
There was a guy in Texas who thought a big tobacco company would settle out without showing, but instead he got counter sued to the tune of millions. That man? Rusty Shackleford.
There’s a good documentary about it.
