I suppose that specifically I am wondering if there are any things you do to perhaps:
- stay calm
- calm the other person down
- get them to understand you better
- understand their point of view
- diffuse trolls
- just be a good person who wants to participate in a conversation that enhances your understanding of others, different cultures, and the world and how it works
I definitely concur. 1, 4, and 6 are solid.
#2: No one in the history of people being told to “calm down” has ever calmed down, so I wouldn’t get your hopes up at being the first to succeed at that.
#3: Like the commenter above said, that’s outside your control. However, if they ask for clarification on something you said, and you’re pretty sure they’re sincerely asking, then by all means.
#5: Yeah, they’re just there for the mayhem. Block and move on.
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