I suppose that specifically I am wondering if there are any things you do to perhaps:
- stay calm
- calm the other person down
- get them to understand you better
- understand their point of view
- diffuse trolls
- just be a good person who wants to participate in a conversation that enhances your understanding of others, different cultures, and the world and how it works
Sadly not everyone chooses to partake in this “knowledge thing” that others value so high. Anyway yes, they are fantastic!:-D