I suppose that specifically I am wondering if there are any things you do to perhaps:
- stay calm
- calm the other person down
- get them to understand you better
- understand their point of view
- diffuse trolls
- just be a good person who wants to participate in a conversation that enhances your understanding of others, different cultures, and the world and how it works
I remember the early internet days when the rule was “don’t feed the trolls.” Feels like that definitely got lost somewhere.