

It also causes the problem that no fix is searchable. All fixes require a community member to respond.
Incorrect. While I find the search capabilities of Discord (and the Discord/Teams likes) to be… bad, it isn’t THAT much worse than a phpbb in a lot of ways.
What you lose out on is the ability for search engines and, increasingly a concern, LLMs from being able to index it. I shouldn’t have to explain why that might be a “pro” as far as the folk actually doing support are concerned.
As for delays? If it is a well supported bit of kit, a quick search and a skim of the FAQ (Discord is actually really nice for having a way to aggregate questions like that in an almost ticketing like system) is going to cover the major stuff. And my experience (on both sides) with Slack et al is that users are generally glad to help out.
It does suck because, unless it is a super common issue, you need to actually ask a question and interact with a human. But it also tends to mean that people are a lot faster to have you run a few tests rather than respond once a day to a thread.
For the support people, they have to answer the same questions over and over and over because there is no way for users to search for and solve their own problems.
Tell me you’ve never provided support without telling me you’ve never provided support, heh.










Tangential but figure eyes are probably on here:
Any good guides or discussions for setting up and running Matrix in a VPS? Been thinking on and off I should do that for a few months now (and lack of account migration means I either start with my own domain or forever use a generic).