Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
yes and they discourage calling a manager if you are not given the authority to handle something and instead just want to say that you can’t do that. If you know you can’t do something and that a manager could or could make the call and your role is customer service then you should not have to waste their time and actually help get them to the person they need to speak to. This is why the jobs generally suck and why people get upset.