silence7@slrpnk.net to

News@lemmy.worldEnglish · 1 month ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

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That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

silence7@slrpnk.net to

News@lemmy.worldEnglish · 1 month ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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1 month ago
Sorta… I mean there are CSAT scores that can be used and also customer churn. But deciding to not spend money to support your customers is totally a business decision.

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