silence7@slrpnk.net to News@lemmy.worldEnglish · 1 day agoThat Dropped Call With Customer Service? It Was on Purpose.www.theatlantic.comexternal-linkmessage-square51fedilinkarrow-up1384arrow-down12
arrow-up1382arrow-down1external-linkThat Dropped Call With Customer Service? It Was on Purpose.www.theatlantic.comsilence7@slrpnk.net to News@lemmy.worldEnglish · 1 day agomessage-square51fedilink
minus-squaresunbrrnslapper@lemmy.worldlinkfedilinkarrow-up1·6 hours agoSorta… I mean there are CSAT scores that can be used and also customer churn. But deciding to not spend money to support your customers is totally a business decision.
Sorta… I mean there are CSAT scores that can be used and also customer churn. But deciding to not spend money to support your customers is totally a business decision.