While it does sound unfair, eBay policy requires you to upload a tracking number by policy. If there is no tracking number eBay will treat it as having never been shipped. This is laid out in their policy pages. You can only satisfy the shipping requirement by using a tracked service and the one indicated by the buyer.
It’s a strict logical operation. eBay sides with the buyer unless all of the following are satisfied:
A tracking number is uploaded within the specified turnaround time on your listing (I believe it defaults to 2 or 3 working days)
The tracking number corresponds with the buyer’s indicated shipping service (ex. using USPS Ground Advantage when the buyer indicated Priority Mail will fail this requirement)
The package was shipped to the exact address given to you by eBay
The tracking status indicates “delivered” or “available for pickup”
If the order total exceeds $750, you required a signature for the package
If you fail any of the requirements, you are at the buyer’s mercy. It’s strict but it’s fair.
While it does sound unfair, eBay policy requires you to upload a tracking number by policy. If there is no tracking number eBay will treat it as having never been shipped. This is laid out in their policy pages. You can only satisfy the shipping requirement by using a tracked service and the one indicated by the buyer.
It’s a strict logical operation. eBay sides with the buyer unless all of the following are satisfied:
If you fail any of the requirements, you are at the buyer’s mercy. It’s strict but it’s fair.
Note, this was over 15 years ago; their policy has shifted in that time. I don’t believe the shipping requirement was that strict at the time.