But despite some of the viral glitches facing Taco Bell, it says two million orders have been successfully processed using the voice AI since its introduction.
how much you wanna bet they’re counting the orders where the drive thru worker had to step in and save the floundering algorithm who could not in fact understand basic speech, or even the purpose of a conversation, as orders “successfully processed” using AI
how much you wanna bet they’re counting the orders where the drive thru worker had to step in and save the floundering algorithm who could not in fact understand basic speech, or even the purpose of a conversation, as orders “successfully processed” using AI
If money came in the window in exchange for cheap ass beans and tortillas going out the window it’s a win in their books.
Do you really think they were smart enough to annotate their chat logs to track failures?
They didn’t even get basic input validation.
Why would they look at chat logs when they can simply ask the chat bot how successful it was?
Two million successful orders!
Heard one guy alone had 18000 orders successfully fullfilled
Not to mention when people change their orders from the basics.
“No onions, I’m allergic.”
“Slathering onion juice on everything, got it.”
I would definitely bet against that because the article states they’re not putting any AI in the drive through going forward.
Ryan started the fire (the office US online order system feels exactly like what you describe)