I’ve wrote user instructions and setup guides for my last job to copy paste in for common issues. A ton of people can’t follow the instructions even with screenshots and big red arrows for each step. I’ve run a few though analyzers and find targeting a 3rd grade reading level is the max you can do before you get questions about the instructions.
Best bet is screenshot for each tiny step with nothing more complicated than “click here” as text. Just assume the end user can’t or won’t read.
I’ve wrote user instructions and setup guides for my last job to copy paste in for common issues. A ton of people can’t follow the instructions even with screenshots and big red arrows for each step. I’ve run a few though analyzers and find targeting a 3rd grade reading level is the max you can do before you get questions about the instructions. Best bet is screenshot for each tiny step with nothing more complicated than “click here” as text. Just assume the end user can’t or won’t read.
Same. You can’t write more than a 10 words in a sentence before you lose people.