I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
…what kind of brain damage did the rep have to think that was a viable defense? surely their human customer service personnel are also responsible for their own actions?
I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
…what kind of brain damage did the rep have to think that was a viable defense? surely their human customer service personnel are also responsible for their own actions?
It makes sense to do it, it’s just along the lines of evil company.
If they lose, it’s some bad press and people will forget.
If they win, they’ve begun setting precedent to fuck over their customers and earn more money.