Study: AI chatbots provide less-accurate information to vulnerable users
news.mit.edu
MIT researchers find AI chatbots often show bias, giving less accurate or more dismissive answers to some users. The findings highlight growing risks, especially for marginalized communities worldwide.

A study conducted by researchers at CCC, which is based at the MIT Media Lab, found that state-of-the-art AI chatbots — including OpenAI’s GPT-4, Anthropic’s Claude 3 Opus, and Meta’s Llama 3 — sometimes provide less-accurate and less-truthful responses to users who have lower English proficiency, less formal education, or who originate from outside the United States. The models also refuse to answer questions at higher rates for these users, and in some cases, respond with condescending or patronizing language.