Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change

Following a wave of regulations banning the surprise fees that appear at the end of a transaction, Ticketmaster stopped charging the extra few dollars it added to each order at checkout. Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year.

But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to ensure it didn’t lose money.