Hundreds of complaints against Booking.com are piling up as customers and hosts allege they have lost money, their property has been trashed and no-one is taking responsibility.
„The room I booked said sea view and own bathroom. The one I got the key for has a shared bathroom outside and there’s a wall outside the window. Also, it hasn’t been cleaned. There’s nobody here and they don’t answer the phone“
Booking.com human, after arguing with their moronic AI for a while: I am sorry, all I can offer you is a 10% refund.
„The room I booked said sea view and own bathroom. The one I got the key for has a shared bathroom outside and there’s a wall outside the window. Also, it hasn’t been cleaned. There’s nobody here and they don’t answer the phone“ Booking.com human, after arguing with their moronic AI for a while: I am sorry, all I can offer you is a 10% refund.
Straight up charge back. Then sue them for fraud.
Right, because everyone can afford those legal fees.
Charge back will have no fees, and theyre not going to come after you for the money legally as they know theyre in the wrong.
And in many countries defending against them if they do challenge the chargeback is also free, except for time.
I was talking about the ‘and then sue them’ part.
Sueing someone… is an ‘offensive’ legal action, its something you initiate, not ‘defend’ against.
Oh god no, yeah suing them is stupid. Just chargeback. Thatll cause booking.com endless trouble in itself.