Hundreds of complaints against Booking.com are piling up as customers and hosts allege they have lost money, their property has been trashed and no-one is taking responsibility.
Sometimes booking.com is so integrated that even if you do the booking directly with the hotel, you will be presented with a confirmation and charge from booking.com
I use booking all the time. When looking for a hotel et search via booking then make reservations through the hotel website directly.
Sometimes we’ll use it for smaller places like bed n breakfast places because that’s how they operate.
But we never had any problems with them.
Sometimes booking.com is so integrated that even if you do the booking directly with the hotel, you will be presented with a confirmation and charge from booking.com