Hundreds of complaints against Booking.com are piling up as customers and hosts allege they have lost money, their property has been trashed and no-one is taking responsibility.
You seem to be under the impression that booking.com provides property management services. I’m not aware of them doing any such thing, but if they do them she should absolutely raise a dispute under her contract for those services. A quick scan of their information page for property owners is pretty clear, though, that it’s the property owners’ responsibility to get insurance if they need it (they even have some partner links for insurance providers.)
Using booking.com to advertise and resell her business does not change the fact that managing that business is entirely on her. If she doesn’t want to put in the minimum effort, or expense (e.g. insurance) required, she should get out of the business of property letting.
You can hate booking.com for many reasons, but “not running my spare property as a hotel for me so I can just sit back and count the cash” isn’t really one of them.
Oooh, ok, understood. I was under the impression that folks didn’t like booking here. I personally don’t, for the obvious reasons (1), and so for me personally the moral calculus is easy. But if you’re fully on board with booking as a company, then it makes perfect sense to write what you have.
(1) Primarily offering hotels on occupied land, but also terrible customer service, rent seeking behavior, and of course the usual platform monopoly strategy we also see with Amazon, UberEATS, etc.
You seem to be under the impression that booking.com provides property management services. I’m not aware of them doing any such thing, but if they do them she should absolutely raise a dispute under her contract for those services. A quick scan of their information page for property owners is pretty clear, though, that it’s the property owners’ responsibility to get insurance if they need it (they even have some partner links for insurance providers.)
Using booking.com to advertise and resell her business does not change the fact that managing that business is entirely on her. If she doesn’t want to put in the minimum effort, or expense (e.g. insurance) required, she should get out of the business of property letting.
You can hate booking.com for many reasons, but “not running my spare property as a hotel for me so I can just sit back and count the cash” isn’t really one of them.
Oooh, ok, understood. I was under the impression that folks didn’t like booking here. I personally don’t, for the obvious reasons (1), and so for me personally the moral calculus is easy. But if you’re fully on board with booking as a company, then it makes perfect sense to write what you have.
(1) Primarily offering hotels on occupied land, but also terrible customer service, rent seeking behavior, and of course the usual platform monopoly strategy we also see with Amazon, UberEATS, etc.