It’s faster until you need the human operator to keep coming over because the anti-theft sensors keep getting tripped up by false positive readings. Or you need to find some vegetable code that a normal cashier has memorized.
Self checkout is great when it’s done well, and total shit when poorly executed. And unfortunately, it’s not always just a matter of technology (which normally keeps improving); it’s often a matter of business model: sometimes customer convenience is really important, other times loss prevention (which creates frustration) is more important.
I’ve seen countless good self-checkout experiences backslide into crap experience because the business felt that a controlled client is more profitable than a convenienced client.
I hear this argument frequently but I’m curious how often does this happen to you where you need assistance? I’ve used SCO for as long as it’s been around and I could probably count on 1 hand missing some fingers where I needed help. Sure back in the day with the faulty scales that kept tripping it was rough but manageable. I don’t say any of this with malice I’m just curious if it’s you or if you speak of a lot of people. If it’s the later wouldn’t it just make sense that maybe all the people struggling may just have difficulties with technology as a whole and not just the SCO?
I truly mean no ill intent or hatred as I ask these types of questions as a way to learn and grasp the realities of others since no one person can know and see all.
It’s faster until you need the human operator to keep coming over because the anti-theft sensors keep getting tripped up by false positive readings. Or you need to find some vegetable code that a normal cashier has memorized.
Self checkout is great when it’s done well, and total shit when poorly executed. And unfortunately, it’s not always just a matter of technology (which normally keeps improving); it’s often a matter of business model: sometimes customer convenience is really important, other times loss prevention (which creates frustration) is more important.
I’ve seen countless good self-checkout experiences backslide into crap experience because the business felt that a controlled client is more profitable than a convenienced client.
Fun fact: PLU’s (Product Lookup Units) are searchable on Google, though it’ll look like you’re just on your phone while at the register
I hear this argument frequently but I’m curious how often does this happen to you where you need assistance? I’ve used SCO for as long as it’s been around and I could probably count on 1 hand missing some fingers where I needed help. Sure back in the day with the faulty scales that kept tripping it was rough but manageable. I don’t say any of this with malice I’m just curious if it’s you or if you speak of a lot of people. If it’s the later wouldn’t it just make sense that maybe all the people struggling may just have difficulties with technology as a whole and not just the SCO?
I truly mean no ill intent or hatred as I ask these types of questions as a way to learn and grasp the realities of others since no one person can know and see all.