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Technology@lemmy.worldEnglish · 9 months ago

Klarna says its AI assistant does the work of 700 people after it laid off 700 people

www.fastcompany.com

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Klarna says its AI assistant does the work of 700 people after it laid off 700 people

www.fastcompany.com

L4sBot@lemmy.worldMB to

Technology@lemmy.worldEnglish · 9 months ago

Klarna, the Swedish BNPL company, released new data from its OpenAI-powered virtual assistant, saying its AI chatbots do the work of 700 full-time human agents. In 2022, the company was criticized for its handling of layoffs.

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

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