Klarna, the Swedish BNPL company, released new data from its OpenAI-powered virtual assistant, saying its AI chatbots do the work of 700 full-time human agents. In 2022, the company was criticized for its handling of layoffs.
Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
The LLM worked better than the Indian service agent I got to talk to, however after I got an agent speaking my language things resolved