• Telodzrum@lemmy.world
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    8 months ago

    It’s just a term of a contract. It’s only “forced” insofar as both parties agree to require it in order to settle disputes.

      • Telodzrum@lemmy.world
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        8 months ago

        Meh, arbitration is cheaper and faster than actual litigation. I see clear advantages for both parties.

        • Bezier@suppo.fi
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          8 months ago

          But also obvious disadvantages to the customer in cases like this. Why should the customer not have a right to refuse?