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12 hours agoFor devs and admins:
Do some usability testing and improvement
- Recruit volunteer UX / usability professionals to run studies with users and recommend usability improvements.
- Be prepared for some critical feedback.
- Organise and prioritise the feedback
- Recruit some volunteer UI designers, graphic designers and devs with experience of working with UXers to refine and implement the usability fixes
Provide more user-friendly onboarding, signup, sign-in, password management etc. The barriers are very high even for those of us with good tech confidence.
Provide better approaches and platforms for small groups (volunteer organisations, hobby and interest groups and neighbourhoods) to replace Facebook Groups and similar.
Gain more experience of working with non-tech users, e.g. volunteer at your local library, seniors’ IT classes, to understand the challenges that 80% of users would face in using fedi products and gain some insights into how to resolve those issues
As a digital comms and usability professional, I’d suggest you do some testing and refinement of these materials. I commend your efforts but these are not something I would ever hand out to a 50yr old volunteer if I want them to sign up to use a fedi community instead of FB
“When you want to send an email, you don’t need to use the same email provider as the person you’re sending it to.” is not a helpful thing for a newbie (though I understand why you have included it)… This sort of content indicates the gulf between the (user’s) mental model and the (system designer’s) conceptual design is too great.
I have students who can help you with this stuff for free. If you’re interested, DM me.