When are we going to riot to have the same button to enter bios setup everywhere? For me personally grinds my gears every time I have a different machine, check the bios boot message like a hawk to get what key I need to press to enter setup (after a while you sort of know by vendor, but for me that should not even be a thing)
For me feels someone is chasing a KPI on PSN users that, quite frankly, gives no one but Sony executives satisfaction on bigger number = better number. Steam on that sense made the correct decision to give back the money on people that cannot play a game anymore because of a future requirement (as mentioned by op, not everywhere psn exists). But for me, even if psn is available, you should be able to refuse to further engage on a game based on a future requirement like this and get the money back (same applies if for instance a game all of a sudden has something like denuvo).
So my take away of this is: please, get rid of kpis, it’s about time we learn to get away from hard metrics that can be cheated