This is hired I felt too. I just finished the first book. The entire 10 episodes of the first season probably got 1/2 way through the book. There were frustrating moments in the series and a lot of drawn out plot points that were more nimbly handled in the book. The series kept some things vague and generated extra drama to keep you watching. The book focused on other things. Both were good. I enjoyed the series enough to want to read the books. But I liked the book a bit better.
I think her issue isn’t that she’s paying more via fees and tips. It’s that the store is charging her more for every individual item. One would expect to pay the shopper and delivery person for their effort. But realizing that the store is capturing most of that AND charging you more for every item on top of it seems to be the problem. The shopper, delivery person and the buyer are all getting shafted.