I ordered 4 pairs of shoes online. I received 3, 1 if which was damaged.
A few days later I called to complaint about the missing shoe and the damaged shoe. They tell me nothing they can do about the damaged shoe, but will pay me back for the undelivered shoe and that they knew already as the stock had actually run out and the return was already in process.
The transaction went through today, I received payment for all 4 shoes…
So basically I got 2 shoes plus a damaged shoe for free
I think about what I would want, if our roles were reversed.
If I was being paid minimum wage to toss shoes in a box and ship them to you, and I made this mistake in your favor, I would prefer that you enjoy it and don’t inform my employer of my error.
If I’m a sole owner, I’m probably happy if you let me know about the error, but I’m probably most concerned that you give me 5 stars wherever you are able. (And I hope that you consider some free shoes 5 stars worthy, but maybe leave off the bit about my being kind of shit at logistics.)
Either way, in your shoes, I probably leave a review
“5/5 great shoes and service for the price I paid.”