It also makes giving or getting any kind of support a hellish time sink, but that’s almost besides the point…
You know, this comment just made me realize this might actually be the point for some companies.
Its a cheap way to pretend that you care about customer service, while actually dissuading customers strongly from actually trying. Its also completely easy to bot vs having a human on a phone line.
And so many things using it instead of a forum for information or questions
It’s especially bizzare when Git repos for “open source corporate alternative” type software uses it over their own repo’s native forums.
WTF
They want the social media engagement, I guess. But still. It’s ridiculous how much of a blind spot folks have for it.
It is an insane choice for a support tool.
You know, this comment just made me realize this might actually be the point for some companies.
Its a cheap way to pretend that you care about customer service, while actually dissuading customers strongly from actually trying. Its also completely easy to bot vs having a human on a phone line.