The app connects you to the human translator by video call and automatically connects the service to the patient’s medical record so the patient can be correctly identified. It creates a note on the patient’s chart that records me as having requested the consult, the time of the call, the amount of time spent on the call, the language used, and the translator’s ID#, for both legal and billing purposes. Me and the bean counters aren’t the best of friends, but from a legal perspective I like that it provides supporting evidence that I at least tried to talk / problem solve a safe resolution with the person before having to resort to restrictive / invasive interventions.
I am confused, is there a human translater on the phone, AND a translate app?
The app connects you to the human translator by video call and automatically connects the service to the patient’s medical record so the patient can be correctly identified. It creates a note on the patient’s chart that records me as having requested the consult, the time of the call, the amount of time spent on the call, the language used, and the translator’s ID#, for both legal and billing purposes. Me and the bean counters aren’t the best of friends, but from a legal perspective I like that it provides supporting evidence that I at least tried to talk / problem solve a safe resolution with the person before having to resort to restrictive / invasive interventions.