I think every coder should be forced to use their own software for one month out of every year they work on it (and be able to do the job that goes with it because how the fuck else are they going to get a clue?).
At my company, all developers spend time every year in customer support. It gives us first hand experience with what our customers are running into and asking for. We also work directly with field consultants on their projects. It’s not exactly this, but it’s pretty close, and it works really well.
That must help a lot. But often, when I am quietly cursing them, I just want to make them shadow me for a day to see, and feel, the impact of their ridiculous decisions. We have given them written explanations, had meetings, shown screenshots. But nothing gets through. If they had to spend a day a week using it, they might actually do something about it.
At my company, all developers spend time every year in customer support. It gives us first hand experience with what our customers are running into and asking for. We also work directly with field consultants on their projects. It’s not exactly this, but it’s pretty close, and it works really well.
That must help a lot. But often, when I am quietly cursing them, I just want to make them shadow me for a day to see, and feel, the impact of their ridiculous decisions. We have given them written explanations, had meetings, shown screenshots. But nothing gets through. If they had to spend a day a week using it, they might actually do something about it.
They’re not paying attention, then. If they used it for a week, they’d probably just write off any problems as “eh, that’s how it’s designed.”
Some folks just don’t get that there’s more to writing software than the code. The human element is super important.