Klarna, the Swedish BNPL company, released new data from its OpenAI-powered virtual assistant, saying its AI chatbots do the work of 700 full-time human agents. In 2022, the company was criticized for its handling of layoffs.

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

    • ???@lemmy.worldEnglish
      4·
      9 months ago

      🤣 yeah true

      I feel like customer service has been on a decline for the past 10 years or so. I owe it to being underpaid and treated badly as an employee. .