• RonSijm@programming.dev
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    2 months ago

    Chaotic neutral: If you complain a lot and keep saying your ticket has high priority, you’ll automatically have lower priority than the guy that doesn’t really care when I do something

  • SatouKazuma@programming.dev
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    2 months ago

    Chaotic evil is “creates ticket, but intentionally words the problem poorly before logging off, leaving the junior help desk worker to fend for himself and giving you the solution to a different problem that isn’t relevant in your case”

  • alekwithak@lemmy.world
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    2 months ago

    I’m chaotic good in my heart but lawful good because one needs a record of their work come review season.

  • variants@possumpat.io
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    2 months ago

    But none of these are real, in the real world IT won’t touch your issue unless you create a ticket, then when you do they just never do anything about it anyway

    • BowtiesAreCool@lemmy.world
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      2 months ago

      In my experience I create a ticket, then after 3 days of not hearing anything they manually close it as resolved while having done nothing

    • IrateAnteater@sh.itjust.works
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      2 months ago

      I encountered “lawful evil” once. My answer of “I know what the problem is. I know how to fix it. But because you have no clue about what this company actually does to make money, you took away my ability to do it. So now I’m here, wasting both our time” didn’t seem to go over very well.

      • mosiacmango@lemm.ee
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        2 months ago

        Ehh. Depending on the industry and issue, thats wholley justified, not only from a “least privilege” sense, but from a regulatory one.

        Step over into cybersecurity and you end up spending all day clamping down on usability because the company has legal requirements to meet to continue to exist. Many of the things we are compelled to do are overeager and overly pedantic, but it’s either “do it, pay up, or shut down.” The execs tend to prefer “do it” in my experience, which makes everyone’s day a bit more tiresome.

        So its entirely possible that was out of their hands.

        • SatouKazuma@programming.dev
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          2 months ago

          That shit is why I bailed on the cybersecurity industry completely, with no thought of ever returning. I’m an engineer (software aside, I also have an aero engineering background). I wanna build cool shit!

        • FuglyDuck@lemmy.world
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          2 months ago

          Not to mention, how frequently the “I can fix it on my own” guy ends up making things worse.

          Like my coworker who insisted he knew how to install a monitor and then couldn’t figure out why the display port wouldn’t work with a usb-a adapter. It had a normal DisplayPort plug and didn’t have a thunderbolt adapter (it’s a desktop.)

          Rather than update the ticket that got him the monitor, he created a new ticket.

          I can’t complain too much. IT guy likes me so he took the extra monitor and gave me a third one.

        • IrateAnteater@sh.itjust.works
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          2 months ago

          In this case, none of that applies. I do industrial programming. 99% of the ethernet networks I have to connect to don’t have a router, and nothing is running DHCP. They locked out my ability to manually change my IP address.

  • Bappity@lemmy.world
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    2 months ago

    I’m guilty of pushing massive commits with several different changes and just commenting “bump version”

    • virku@lemmy.world
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      2 months ago

      Worked the first six years of my career using no version history tracking or backups at all on one of our main systems. Nobody knew we didn’t have backups and I didn’t know how to use git and figured it wasn’t so important since I was maintaining it alone anyway.

      (I don’t do any of those things anymore)

  • AAA@feddit.de
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    2 months ago

    Working the neutral way currently. There’re so many tickets, all of them more important than the other, I can just as well take from the stack.

    • SatouKazuma@programming.dev
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      2 months ago

      Oh you actually use the stack? I’m surprised you don’t just put all the tickets in a heap. I can give you some pointers on how to do that if you’d like.

    • MystikIncarnate@lemmy.ca
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      2 months ago

      I find that when a user continually makes a stink to get their ticket dealt with first, I gently try to correct them, and when that inevitably doesn’t sink in, and they call during a critical issue, I tell them quite firmly that things are down and nobody at x site can work, so your printer will have to wait. Log a ticket and I’ll address it when I’m done Brenda.

      … They usually back off when you make it clear to them that they’re not the most important thing you’re dealing with at any given moment.

  • Venator@lemmy.nz
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    2 months ago

    Lawful evil should be: asks you to make a ticket, closes it immediately and tells you it’s not an issue, it’s working as designed.

  • Milk_Sheikh@lemm.ee
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    2 months ago

    Lawful neutral cuz in 6mo when some “controller” punches three buttons to run a report and asks “Hey why’d you do that?” THEN I’ll have documentation. And a job.

    Make ticket, receive assistance. Fight me on that and I’ll add you to my email inbox’s ruleset - I am now an LLM, and will gentle-tone you to death via faux misunderstandings

  • electric_nan@lemmy.ml
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    2 months ago

    Sometimes I’m neutral good and other times chaotic good. I’m at a relatively small company though, so I’d probably be different at a megacorp.

    • BassTurd@lemmy.world
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      2 months ago

      I went from the sole IT person at a small/medium business for 9+ years to a new role at a big company with divisions and shit. In my previous position, depending on the day, I fell in every category, but usually chaotic good on good days. Now I’m pretty much neutral to lawful good. I’ll dabble in the neutral evil as I see fit, because PEBCAK and ID10t issues have no bounds.