- cross-posted to:
- technology@lemmy.ml
- news@lemmy.world
- technology@beehaw.org
- cross-posted to:
- technology@lemmy.ml
- news@lemmy.world
- technology@beehaw.org
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Cancelation fees (and steep ones at that) on digital goods/“services” … shows how far things sunk towards the lower hells.
It should seriously be illegal. I can’t believe companies are able to get away with this. If you don’t have the money to cancel, you’re just locked in
I remember when Adobe was a cool company that built art tools. Now it seems like the art tools are an afterthought, tacked onto a money-siphoning scheme.
Did they ever? They bought PageMaker in 1994 and Photoshop in 1995. They bought Macromedia in 2006, GoLive, Live motion, Typekit, Behance… Is there anything they’ve ever bought they haven’t slowly ruined with financialisation or just outright shuttering what would have been competition?
That’s a good point. I gotta be honest, I’d forgotten that Adobe bought Photoshop.
Yeah they’re kind of the ultimate monopolization machine
Hell yeah.
Fuck adobe.
I submitted a complaint about this exact thing to one of the government sites so im going to pretend I had a part in this
Good, good.
This is beside the point, but it might help some people in the short term: I was able to switch my subscription plan without penalty and then cancel immediately without the cancellation fee. Maybe that still works.
Summary:
- The US government is suing Adobe for allegedly deceiving customers with hidden fees and making it difficult to cancel subscriptions.
- The Department of Justice claims Adobe enrolls customers in its most lucrative subscription plan without clearly disclosing important plan terms.
- Adobe allegedly hides the terms of its annual, paid monthly plan in fine print and behind optional textboxes and hyperlinks.
- The company fails to properly disclose the early termination fee, which can amount to hundreds of dollars, upon cancellation.
- The cancellation process is described as “onerous and complicated”, involving multiple webpages and pop-ups.
- Customers who try to cancel over the phone or via live chats face similar obstacles, including dropped or disconnected calls and having to re-explain their reason for calling.
- The lawsuit targets Adobe executives Maninder Sawhney and David Wadhwani, alleging they directed or participated in the deceptive practices.
- The federal government began investigating Adobe’s cancellation practices late last year.
- Adobe’s subscription model has long been a source of frustration for creatives, who feel forced to stay subscribed to continue working.
- Recently, Adobe’s new terms of service were met with backlash, with some users interpreting the changes as an opportunity for Adobe to train its AI on users’ art.
- The company has also faced regulatory scrutiny in the past, including antitrust scrutiny from European regulators over its attempted $20 billion acquisition of product design platform Figma in 2022, which was ultimately abandoned.
let’s fucking goo
My prayers are heard. I hope you burn in the lowest circles of hell, Adobe.
I assumed their HQ was moved there long ago.
Yup. Though many people call it “Utah”
Is this a random Utah slam, or did they move something to Utah? As far as I know they’re still in San Jose
They’re in Utah.
They have a campus in Utah but their headquarters is in San Jose.
Shittycon valley vs Shittycon slopes. Might as well be the same thing.
Edgy
It’s so refreshing to actually have my tax dollars starting to fund consumer protection again.
If Trump gets in office again, it’s back to backsliding. Because apparently consumer protection is “big government” or some such shit.
It’s probably just your tax pennies unfortunately, your tax dollars are still going to the army and such.
I’ll take it over what the previous guy did.
This gives warm and fuzzy feelings.
I’ve been on the verge of cancelling my subscription for multiple times now. But everytime I try an alternative it’s missing something (for instance capture one mobile does not do masks/layers…), and so I keep shipping shitloads of money to a company which has dickass privacy rules and extorts you out of money.
That’s why I’m a pirate matey
Isn‘t there the possibility to use multiple Apps to mimic what Adobe does?
Just know that Canva bought Affinity.
I’m a big fan of Affinity Photo and Illustrator. I switched when Adobe went to the subscription model. It’s very similar, and they have full tutorials on Vimeo for anything that works differently. It’s definitely worth the $20.
I switched to the Affinity suite today after almost 20 years of using Adobe products. After the trial I realized that I actually enjoyed the layout of the tools and the familiarity between photoshop and illustrator. Their InDesign alternative (Publisher 2) is pretty nice too. It really helps that they’re giving 50% off right now. (Smart marketing btw)
Only thing I’m struggling with finding a replacement for is after effects. I already made the switch to DaVinci for video so motion graphics is the only hole left to fill and then I’m free from Adobe.
As a “prosumer” photographer (I do semi-pro landscape photography mostly, with a little astrophotography as a hobby when the sky is clear enough), I’ve been really happy with Affinity Photo over the Adobe suite. Definitely recommend. I just hope they keep their quality up since being bought out.
Who did they get bought out from?
They were independent as Serif, but Canva bought them earlier this year: https://en.wikipedia.org/wiki/Serif_Europe
That looks great. It’s mostly a Photoshop replacement right? I’m also looking for something to replace Lightroom, with the same amount of functions on desktop as on iPad. Any recommendations?
I’ve heard darktable is good. Haven’t used it myself
I think Affinity Photo is their lightroom replacement: https://affinity.serif.com/en-us/photo/
Edit: I don’t think there’s a mobile version
With mobile I also meant iPad so they’re good on that. To me “Photo” has a lot of Photoshop abilities (drawing, pencils, etc.) while it lacks, or seems to lack, some Lightroom functions (categorizing, overview of photos, ratings, etc.). But maybe I haven’t looked at it good enough. It’s certainly a good option to replace photoshop for me, because I don’t use most functions of photoshop.
It works great on iPad, but it doesn’t store and organize.
https://apps.apple.com/us/app/affinity-photo-2-for-ipad/id1616823773
It doesn’t help Adobe has software patents for their products, so anyone who makes a similar program has to either live in a country that doesn’t recognize the “right” to claim you invented math, or be risk being sued.
Depending on what you’re doing, Krita is worth a look. I gave it a go for cropping and lightly editing some photos recently, and then tried their version of the clone stamp tool. It’s hidden under the brushes presets, but worked better than the Photoshop tool 👍
Time to pay for cracks
Good. FUCK Adobe. I genuinely hope the entire company fails.
Over the barrel, please.
This is why you could and should never be lazy to search how to cancel subscription.
I’m calling it now:
In other news Adobe forced to pay 0.001% if what they earn every day from subscriptions and still find loopholes allowing them to continue business as usual, with the US government sticking their thumbs up their ass because they can’t make an example of Adobe too soon or the bribes… I mean donations from lobbyists representing large companies will dry up.
Yeeeeeeee get fucked by the big dick of the government
Goverment’s King Dick.
