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That was one of My favorite things about Crunchyroll. I love going through the comments after finishing a series and seeing what others were thinking. I know anime fans can be pretty crazy, but I very rarely saw toxic comments. It was mostly people talking about a shared experience and was surprisingly wholesome the majority of the time. I even got some good recommendations about what to watch next because of it too
Just to hazard a guess, it might be pretty closely moderated to keep the toxicity down. That might just be costing Crunchyroll more than they think it’s worth.