- cross-posted to:
- technology@lemmy.world
- cross-posted to:
- technology@lemmy.world
Hahahahahahahahahahahahaha
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“North Korea says their ‘excellent leadership’ is why no one leaves the country”
Kind of true, maybe? I have a small local provider. I pay for 1000/1000. I get consistently 950/1100. I have not needed customer support since the day I turned on the modem.
So, if by customer service they mean they serve customers so well that I don’t need to think about it, then yes! 7 years and counting with them.
Same here. Sonic fiber and I’ve had 0 issues. Pay less now than I did for much much slower cable internet before and I think we’ve had 1 maintenance and 1 outage in the last 4 years. Just checked speed test on my modem and it 941 down 942 up.
Yeah, I feel like if a customer has an informed opinion about your costumer service, your service obviously forces customers to call customer service too often.
Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I’m gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I’ll fill in a survey about my experience which will only take a minute of my time, I’m probably not gonna feel too positive about their cs quality.
I have a small local provider.
I suspect you would have a different experience if you had a larger regional provider.
Yes, my sarcasm was tongue in cheek that they obviously have to say that because the large providers are horrible, and that I never have had to even call customer service
monopoly its the real answer
Monopoly is absolutely the answer. You’re not going to have anything else to entertain yourself with once the “unlimited” internet gets throttled to 25kbps after using too much of it.
“Free market”
A Verizon rep told me the other day that their cellular home internet is just as good as my symmetric gigabit fiber service. Fuck these companies.
I just saw a Verizon sign today that said the same. I internally scoffed because how can cellular internet be more stable or consistent?
They use a radical new networking technique called “Lying, but with graphs”
10 Pbps | | } 200 Mbps | # # | # # | # # ------- V O E T R H I E Z R O S N*latency not pictured
**measurements taken in test environment under ideal weather conditionsLoL, they misconfigured their test rig and it turns out they were measuring loopback’s bandwidth.
Mentioning latency is how I got their 16 trillion subcontractor salespeople to stop knocking on my door. They wanna bash the local cable company with 11ms ping but have no clue how to address my latency concern. They don’t even know what it is — “wait, that wasn’t in the script.”
in a certain stupidly narrow definition of “just as good” that’s not necessarily wrong wrong
5G has a theoretical max of 10gb/s, so ignoring all other factors where it’s significantly, and also ignoring reality in the face of theoretical maximum
5G is stupid cool!
just some people can be stupid stupid
I’ve had Verizon Fios for about twelve years. They’ve actually lowered my bill three times and increased my speed once without me asking. That’s why I haven’t switched and will always seek them out in the future.
I’m fortunate to live in an area with two wired broadband providers. And wouldn’t you know it, they don’t have to enforce data caps here for some reason. I’m sure it has nothing to do with the fact that a customer can leave whenever they want.
If “excellent customer service” means you have to go through three layers of call center to finally cancel your service, then yes.
I threw up, just a little bit.
Didn’t Comcast change their consumer name to Xfinity because they were so universally hated? CenturyLink comes in at the top of a lot of the “most hated” lists as well. They own what used to be Level 3 who, shockingly, were also pretty much hated by everyone who had to use them.
Mediacom is even more hated than Comcast and rebranded to Xtreme.
Weird how all these companies are universally hated but insist people don’t switch because they’re awesome.
Is that the same customer service who doesn’t know what IPv6 is and says I need a business account for a static IPv4 address (which has nothing to do with IPv6)?
Meanwhile a random guy on Reddit six years ago figured out their network doesn’t provision IPv6 unless you get a specific modem that ignores the lack of provisioning and provisions it anyway.
Okay
It’s whay I called the “Old Railroad Theory”
The US has build their subway systems 100 years ago, but now doesn’t want to take down and rebuild a new one.
Meanwhile, a country developing the subway recently would have the newest and lastest systems and technology, since why use old technology if you’re starting from scratch.
The US have no platform safety barriers because they’re used to it.
Meanwhile, China only recently has subway so they looked at the US and thought “Hmm, looks like people can fall on the tracks” so they built a platform safety door system.
Like imagine telling schools to get rid of all their windows XP machines. Old habits die hard.
TLDR: Its easy to use new technology when you are building new, vs having to dismandle the old system and then build it again.
I think this is true to an extent but from my experience the network is usually well-maintained (latest DOCSIS, low ping, etc) and the backend seems to support IPv6 but people don’t have a clue how anything works.
I can tell cable installers have no clue how networks work beyond the coaxial cable coming into the premises. Nothing against them, that’s great, but it’s crazy to me that they look flabbergasted when I do a simple
pingto check for connectivity.On top of that, customer service probably gets harassed by people that don’t know anything wanting help for more premises/LAN problems. But they literally don’t know what IPv6 is — that’s like minimum networking knowledge — so even if you’re smart you won’t get anywhere with them.
I had spectrum at my house like 6 times in 2 weeks. They redid all my coax house to pole. They had guys supposedly go out and check the street for issues. I get like 20 times a day where my latency shoots up. I play any MMO or online game I’ll have at least 1 disconnect but usually I get every 10 minutes.
It sucks, but on the bright side I may get the new fiber company in the area some time, they say my address is able to preorder but that’s been about a year now and nothing yet…
Spectrum has actually been my favorite. I have experience with Cox, CenturyLink, Mediacom and Spectrum.
But if fiber came into my neighborhood it would be game over.
I’ve actually never not had IPv6 going back to like, 2007.
The problem is the clunky trash modem and/or router they give you can’t keep up. Never use ISP-issued hardware.
Which ISPs aren’t on IPv6? I develop websites used by people in the Philippines which is great for me because typically their home internet has no IPv6 while their phones are IPv6 only. I won’t host on anything that isn’t dual-stack, and is one of many reasons I don’t host on AWS (I know, they support IPv6 now but it’s too little, too late).
It’s less about which ISPs have IPv6 and moreso how much work one has to do to get it working on their home network. Thankfully I think we’re in an era now where any new router you buy will support IPv6 and most major ISPs support it. However, in order to get IPv6 working on my home network, I need to 1) know that IPv6 is a thing (massive filter), 2) know that I don’t have it, 3) be motivated to have it, 4) call my ISP and ask them for a prefix, and 5) go into the router settings and enable it.
For cellular Internet, this is (short of using settings or Termux to see my IP) completely, 100% transparent to the end user, as it should be. It should be the default, not a process 99.9% of people wouldn’t even know exists, let alone initiate.
