The Golden Arches is joining many of its fast-food rivals in rolling out AI technology it hopes will increase efficiency, ease workflows, and boost satisfaction.
Culver’s has started doing tableside ordering at some stores. Go in, sit down, scan the QR at the table. Takes you to a website where you can order and pay. They bring your food to you. It’s amazing, especially for those “I need a cheeseburger without having to talk to anyone” times.
I’m exactly that kind of person, would rather order online and no contact, or self checkout. Yet I still feel that pushing that to every service isn’t right. Insert Jurassic Park quote here. Maybe doing things just because we can isn’t the best qualifier.
Oh, I definitely wouldn’t say that “no contact” should be the only option. I think McD’s has taken it a bit too far; you still can order from a person at a register, but it’s pretty much an afterthought now.
But I do think that having those no contact options available for whoever wants to use them, for whatever reason, is a positive thing. If I’m having a particularly bad bout of social anxiety, just sitting at a table and eating my cheeseburger “like a normal person” can be very grounding, but it might not be something I’m able to do if I have to talk to a person to place my order.
Culver’s has started doing tableside ordering at some stores. Go in, sit down, scan the QR at the table. Takes you to a website where you can order and pay. They bring your food to you. It’s amazing, especially for those “I need a cheeseburger without having to talk to anyone” times.
I’m exactly that kind of person, would rather order online and no contact, or self checkout. Yet I still feel that pushing that to every service isn’t right. Insert Jurassic Park quote here. Maybe doing things just because we can isn’t the best qualifier.
Oh, I definitely wouldn’t say that “no contact” should be the only option. I think McD’s has taken it a bit too far; you still can order from a person at a register, but it’s pretty much an afterthought now.
But I do think that having those no contact options available for whoever wants to use them, for whatever reason, is a positive thing. If I’m having a particularly bad bout of social anxiety, just sitting at a table and eating my cheeseburger “like a normal person” can be very grounding, but it might not be something I’m able to do if I have to talk to a person to place my order.