• Buffalox@lemmy.world
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    12 hours ago

    I’m pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can’t find the story, because I’m flooded with product placement articles about how wonderful AI is at saving cost in CS.
    But yes CS is absolutely an area where AI is massively pushed.