I ordered 4 pairs of shoes online. I received 3, 1 if which was damaged.

A few days later I called to complaint about the missing shoe and the damaged shoe. They tell me nothing they can do about the damaged shoe, but will pay me back for the undelivered shoe and that they knew already as the stock had actually run out and the return was already in process.

The transaction went through today, I received payment for all 4 shoes…

So basically I got 2 shoes plus a damaged shoe for free

  • my_hat_stinks@programming.dev
    34·
    1 day ago

    On your end there’s not much to consider here. You can let them know they refunded the entire order, chances are they’ll just write it off. If they ask you to send it back it should be entirely at their expense, do not pay to send it back.

    On their end there’s more going on. It sounds like they charged you for an item they knowingly did not ship then claimed the refund was already in progress when you complained. They also gave you a damaged item and claimed to be unable to refund that, which in most developed countries would be a breach of consumer regulations. This sounds an awful lot like that company is attempting to scam people.