Agreed, but I do think that some jobs are just going to be gone.
For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.
I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.
I’m pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can’t find the story, because I’m flooded with product placement articles about how wonderful AI is at saving cost in CS.
But yes CS is absolutely an area where AI is massively pushed.
No it was a single case of reparation for damages of some sort. Where the company wouldn’t honor the deal, but lost the case in court.
But thanks for finding a concrete example of how AI makes stupid mistakes, this Airline case looks like the bot suffered from the infamous hallucinations they are prone to.
And it’s absolutely disgusting that the airline won’t honor it, and instead make all sorts of claims about how when and where the complaint needs to be filed.
Very good example of the principle of what I meant, although it’s only a few hundred dollars.
Oh 100%. The question will be are there more opportunities that come from it. Here’s my guess: if you can’t produce something interesting you will be fighting for scraps. Even that might not be good enough.
Agreed, but I do think that some jobs are just going to be gone.
For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.
I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.
I’m pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can’t find the story, because I’m flooded with product placement articles about how wonderful AI is at saving cost in CS.
But yes CS is absolutely an area where AI is massively pushed.
Not sure if it’s the one you are referring to, but AI gave discounts on flights.
No it was a single case of reparation for damages of some sort. Where the company wouldn’t honor the deal, but lost the case in court.
But thanks for finding a concrete example of how AI makes stupid mistakes, this Airline case looks like the bot suffered from the infamous hallucinations they are prone to.
And it’s absolutely disgusting that the airline won’t honor it, and instead make all sorts of claims about how when and where the complaint needs to be filed.
Very good example of the principle of what I meant, although it’s only a few hundred dollars.
The court honored it for now. I expect the future it will be your problem.
Oh but the EU?
Once they are done with North America the EU will be a non issue for them.
Oh 100%. The question will be are there more opportunities that come from it. Here’s my guess: if you can’t produce something interesting you will be fighting for scraps. Even that might not be good enough.