Job: cashier
Item doesn’t scan
Customer: “That means it’s free, right?”
🙄🙄🙄🙄🙄
Only about 4 weeks in as a cashier and I’ve heard this enough to last me a lifetime.
“These Samsung appliances look nice…”
Yes they do— and that’s all they do well. That, and break in expensive ways, often and early.
Avoid Samsung appliances.
Edit: I sell appliances
The only Samsung products I have never had not fail on me is RAM and ssds, and the only reason the ssds have not failed on me is that I’ve not bought their latest ones that have sudden mysterious failure issues.
Every single Samsung product I have ever owned has broken, and almost always when it’s not actively in use. I go out of my way to tell people about this and to attempt to dissuade them from using Samsung products because of this.
Any recs for something halfway decent in the US?
Can you get Bosch? Or Miele if you’re flush.
That’s disappointing since Samsung is such a big and well-known brand. Good to know though, so thanks.
Even as an iPhone guy, I’ll say that their consumer electronics are just fine. Very good, even.
But their appliances are crap. Apparently, they used to be quite good, but once they got a bug up their ass about sticking a bonkers amount of tech into them, they started cutting costs on build quality, so they just don’t last more than a few years before parts start crapping out.
Companies like LG and GE are much better at balancing tech, quality, reliability, and price points.
I don’t know if it’s still an issue, but their older TVs were riddled with bad capacitors: https://www.cnet.com/tech/home-entertainment/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
I still have one of their HD TVs from like 2012, and it has bad capacitors and periodically resets itself, but I’ve never had it fixed 😅
I can’t stand “fancy” electronic appliances. I hate all the musical beeping and half the time the panels don’t even recognize my finger taps. It makes doing chores more frustrating than it already is.
We recently bought a fixer-upper and have had to replace a bunch of old appliances. I told my husband the simpler/cheaper the appliance is, the better. Knobs over digital displays.
The only time I like the newer digital versions is with microwave ovens.
Get commercial washer and dryer, Speed Queen, on the used market.
A used model will cost as much as a new Samsung consumer model, but it’ll last far longer and has replaceable hardware inside.
We literally just today unwrapped a new Whirlpool washer. I’ll keep that in mind next time though.
it will also tear your clothes apart while using 3x the water and power as a newer model LG or GE without an agitator
no thanks!
Right, right.
Because commercial laundromats don’t have to pay for water or energy.
Pray tell, how would a washer tear your clothes when they’re the same washing mechanism as a consumer model - a tub with paddles on the sides.
Donyour clothes get torn at the laundromat? Not seeing how they’d stay in business if that were the case.
Right, because I want to pay a huge amount for water and power like a commercial laundromat does. Lol.
I love it when people argue with me like I don’t do this for a living.
I hate to break it to you, but even with the knobby versions, it’s still electronic under the hood. But I know what you mean about the annoying bleeps and bloops. Again, though, the Samsungs were always the worst offenders in that regard, omg…
GEs make little noise, and LGs are pretty low-key. Whirlpools and Maytags just beep a couple of times.
When I bought my house it came with an induction stove.
I thought it was pretty great being able to boil water in 2 minutes.
It was a GE profile, and it just suddenly mysteriously failed on me. Kind of sucks, it wasn’t that old of a stove, maybe 5 years.
The board that it needed to have replaced cost $1,700.
So I said fuck that, I went and bought a Whirlpool induction stove. $900.
It has worked really well for the last year and a half, but the one thing that I truly and honestly despise about it is that the controls are capacitive touch and that means instead of flicking your wrist and setting it on medium heat you have to hit a button to turn on the stove and then hit a different button three or four times to adjust it down to medium heat and it doesn’t always respond to the button touches.
If I end up having to buy a stove again in the future, it’s got to have a knob on it. It’s such a tiny thing but it’s so fucking annoying.
I’ll say this about GE appliances, until they were bought by Haier in 2016, they sucked too. But once they were bought out by Haier, their quality improved remarkably, and so did their customer service. They’re pretty great now.
I’ve had exactly two dishwashers completely stop functioning in my entire life. Both were GE post Haier and within the last 6 years. Also had a Haier made GE microwave completely fail.
I replaced the microwave (and the matching stove) with Samsung and haven’t had one bit of trouble with either.
I thought I had just gotten a lemon, but three separate failures within a couple of years has really soured my opinion of them. I was a lot more worried about the Samsung appliances I bought, but they’ve been a dream.
Note: I am not recommending Samsung appliances, at all. I got an amazing deal and fully expected them to fail shortly after the warranty was up. I’ve had to repair several of my friends and family’s washers, dryers, and refrigerators. Samsung’s poor reputation is well earned, I just got lucky
Of course they’ve been electronic for decades, but lately it seems they have overdone it so the thing actually becomes less convenient. Kinda like in cars.
And some of the high-end models yes, but there’s still a wide range available with different levels of “functionality.”
You should check out Electrolux. They make some really nice laundry appliances without any smart features at all. They’re great.
My husband and I literally just unwrapped a new Whirlpool washer.
Have you ever rebuilt and repaired old electrical appliances? An old microwave with a turn dial timer is most certainly not electronic. Electrical sure, but not electronic.
Those only basically have a mechanical timer dial, high voltage transformer, high voltage diode, magnetron, light, fan, turntable motor, fuse, and some safety switches for the door.
Absolutely nothing electronic about them, they’re as dumb as an old-school toaster, they just happen to use high voltage to generate microwaves instead.
i’m not referring to old appliances
Well, generally speaking, most people discussing the benefits of appliances and stuff with turn dials are referring to older/simpler appliances, back before they started adding in unnecessary electronics and ‘features’ and stuff.
I’ve never actually seen any microwave with a turn dial that has any sort of electronics in them, those are all built almost identical in schematics, aside from different sizes and wattages.
I am surprised to hear this. I have not had any issues with my Samsung devices. I have a fridge, washer, dryer and television.
My entire Samsung appliance experience is one dishwasher but it was so shit that I was happy when it broke after 18 months and I will never buy another Samsung appliance. Didn’t clean things and smelled like death if we didn’t manually clean it once a week and run it empty on sanitize and never leave the door closed. Searching the internet told me it was widespread and people were considering class action lawsuits.
It looked nice though. And was quiet.
I seem to have had great luck with the brand if these comments are any real sample.
Ironically just repaired my samsung dryer. Two drum felt gaskets, and the belt since it was disassembled. Front gasket failed and tore out. After examining all components, the torque of belt drive pulls on one side of drum, this puts extra pressure one one set of the drum rollers (Rh side). The rear one is near the hot air duct so it gets more extreme working conditions. bearing has worn shaft slightly and plastic wheel was partially fatigued, so looks like that rollet was dragging and so belt pulls down more front of drum pinching seal from extended weight and torque. The paint was worn off the housings in this section so felt gasket had more friction in that zone. The rear roller near the heating generator duct is a bad design. especially since it hangs off the back housing which is quite flexible in that area. Thankfully the repair was simple, other than completr disassembly , but not convinced it will last long.
Note for those reading -
This doesn’t apply in Europe, or large swathes of the planet. Samsung appliances are excellent.
The US has virtually nonexistent consumer protection laws, so companies will get away with selling poor quality, because they can.
See the Hyundai scandal. Only happened in one country, because it could
Breathe easy, EU folks
I never even considered this and now I am enraged.
How can I buy a European made(?) samsung fridge?
Go to Europe
Enter shop
Buy fridge
Carry home
Realise it doesn’t work because you have girly electricity
It won’t fit in the overhead compartment.
Really? How can a company make terrible appliances for a single country? They’re not made domestically.
The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.
It’s more than just their washing machines
For sure, their are model numbers specific to regions. Sometimes you see US Products available for various manufacturers and some say not for sale in Canada, which could be distributor rights or maybe won’t pass canadian electric standard or warranty requirements
That usually has to do with the fact that American appliances are 110 V for everything but ovens and dryers
We have 110 /120 as our standard regular voltage also
The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.
Less regulations means more shortcuts. Another example is Hyundai/Kia. Why do the Kiaboyz exist only in the US when Kias are sold all over the world? Because it’s only in the US where they sold cars without immobilizers because they weren’t required to.
You’re missing one big thing - there’s only one country that has horrendous consumer rights laws and a huge market, and 110v electric
Well worth making models just for that one market
ahem the actual standard is 120volts, but can tolerate down to 110volts
That’s irrelevant to the advice in this thread
Hope you get your adenoids sorted
Why does the voltage matter?
If there’s only one country that uses 110v, you have to make an appliances for that country specifically. If that country has really shitty consumer rights laws, why not also make the appliances shitty?
Damn… it’s all a 110 volt conspiracy
Same factory just send the units that normally wouldn’t be sellable (defects and such) but still function to the US
So long as voltage and frequency match
You say that, but my experience is different. After my Samsung washing machine failed, I took it apart and found blatant evidence of planned obsolescence. If the units elsewhere are good, then the ones in the US aren’t just the same things with defects, but rather ones with spider arms cast from an entirely different metal alloy.
Fair enough, I was just guessing at a way one country could receive only/mostly inferior products
The massive volume of sales for North America is too big to be met by factory defects. They’d have to have entire factories making defects.
Just because all defect stock are routed to the US inventory, doesn’t mean that US inventory is made up of all defect stock.
as someone who deals with this professionally, i assure you: they are.
every samsung appliance consistently fails in one of a few ways, so much so that it’s not simply a matter of by-chance defects. they’re design flaws.
With Samsung it’s almost always caused in my experience by either the use of plastics that are not up to the stress requirements of the application, or the use of electronics that are not capable of standing up to the use duration.
Samsung appliances that I have had have always had either broken plastics or fried circuit boards.
And they’ve got to know that these things break because there are always replacement parts for the specific ones that break, but if you’re not a DIYer you will pay 70% of the cost of the original appliance to install the part that broke.
Sure, if they were designed that way, I would not call them defects either.
It only works if that one country is the good ol’ US of A. Lol
From many years ago, in a previous career.
Job: IT
Issue: hardware of some kind is broken
Customer, incredulous: “…but it wasn’t broken yesterday!”
Yeah, no shit. That’s how things break. They’re fine, then become broken. Why is this even being discussed?
Back from my IS analyst/reporting days…
Sends email asking for report. “Terminations from last year”. I run it and send. The next day they reply…
Them: “are these from last calendar year or last fiscal year?”
Me: “Calendar”
Them: “I needed the last fiscal year”
Me THEN WHY DIDNT YOU FUCKING SAY LAST FISCAL YEAR!?!?!
It’ll probably be something super obvious and I’ll feel silly for asking, but “IS”?
Information Systems
Job: frontend developer
PO: customers are receiving a lot of errors! I need you to investigate this ASAP!! We are losing business
The error: “the backend application did not respond”
Definitely seems like a problem with the page mr PO, thank you for calling me on my day off.
Every time
I do HL7 interfaces between healthcare systems. Almost weekly the same people contact me saying “the interfaces are down”.
Me: “Things are up, and messages are flowing”
Them: “But we’re not seeing updates in the other system”
Me: “Did you reach out to their support?”
Them: “They’d just tell us to check out side first”
Me: “We’ll weren’t actively sending messages”
Them: “But I’m not seeing the status change we documented”
Me: “What patient did you document on?”
Them: “Pt XYZ”
Me: “Yup, we sent that message 45 minutes ago and the other system acknowledged/accepted it”
Them: "Then why arent we seeing it?
Me: “Check with their support…”
20 minutes later, yeah there was an issue in the other system. This was a weekly conversation, same users, same applications, same results.
But my favorite variant of this conversation is the one where they eventually realize that the reason they’re not seeing data in the other system is because…the nurse never documented on that patient. Happened too many times
“X is down/broke.” No, Kelly, the internet isn’t “down.” You typed the URL wrong in your browser.
People will state it like the entire company has lost internet connectivity, or an entire department cannot access files or run a certain program, when actually, only a single user is having a problem.
Also people not knowing the difference between log out, restart, and shutdown. Even after explaining it to them.
At one point, I had to explain to my dad that we’re paying for internet access, not for all servers to be available and sufficiently fast. He was not happy about that.
I can’t really sympathise with you here. You’re clearly an IT guy, so the difference between log out, restart and shut down is as natural to you as breathing. For the average person is not that intuitive. For many people the computer is “on” when they press the power button and enter their username and password. And the blurring of the distinction is increased by most people having a smartphone where just lifting it up to your face wakes it up and logs you in (technically) at the same time.
I know you’re explaining it to them, but if that’s not something that they live and breathe, they’re just going to forget the explanation. I’m a molecular biologist, so to me the differences between genome, transcriptome and proteome are bleeding obvious, but I have a colleague who’s not a scientist but needs to become familiar with these terms. I explained them to her last week in an meeting that lasted an hour, but this week I had to do that again. She’s not stupid, it’s just all very abstract to her.
If people too stupid to use computer, their computer license should be revoked, because they clearly cheated on the test
I’m mean, it’s literally in the name. These are not concepts that require a degree to understand, much less an hour long meeting.
Logout means ending your user session, restart means your computer turns off and then comes back on, and shutdown means it turns off and stays off.
The buttons are all in the start menu, they are clearly marked, and these concepts have existed for 30 years at least.
It’s like driving a car for decades and not knowing what the difference between reverse, drive, and neutral are.
I still think your promoting the view of “this is obvious to me so it should be obvious to everyone”. Even your explanation would be confusing for someone who’s not an IT guy - what does it mean “end my user session?” People rarely go to the start menu to deal with their computers’ “on-ness”, they just press the hardware button that has an incomplete circle with a line on top or often no marking or label at all. Or they close the lid and that makes them think of their laptop as “off”.
It’s not about being “obvious.” It’s about understanding the most basic concepts involved with using a piece of equipment that is central to their job and has been that way for decades.
I wouldn’t want ride in a car with somebody that couldn’t remember what the difference between red, yellow, and green traffic lights are, or couldn’t remember how to activate their turn signals or windshield wipers. And I certainly wouldn’t want them operating a vehicle as a core part of their everyday job.
Now I’ll grant that in general, a car is far more dangerous than a computer. But the principle still holds, these are not tough concepts to understand, takes literally 5 minutes to explain at most. Plus, they haven’t changed in at least 30 years, so it’s not some new fangled techno-babble.
People should know basic concepts about tools without which they can’t do any part of their job.
Your colleague will learn this terminology at some point. I’m sure her job isn’t litterally juggling these three terms all day every day, otherwise I’d expect her to already have come in with that knowledge too.
Honestly, even though I use computers for work all the time, I don’t think I ever talk about logging in or out or switching it off or restarting, other than when I’m getting some help from IT.
Chances are you were clothes with aglets a lot, and aglets keep the integrity of your clothes, but there is also a good chance that you don’t know what aglets are because the average person doesn’t talk about them until they lodge somewhere in their washing machine.
It’s frustrating when you know there’s a huge gap between your comprehension and theirs, but they think you’re the idiot.
Yes but you see if I close the lid, then it’s off. And that’s why my system has an up time of 208 hours.
208 hours.
Those are rookie numbers. I’ve had users that didn’t ever shut down. A power outage was the only relief that poor system got.
Ive already said it on another comment here, and i no long work support so im a user myself now but, FUCK USERS!
“We’re in code freeze, so no more changes are to be committed until release! Also, the management needs this change to be fast-tracked to be included with the release, so let’s make it happen, people!”
I just read your comment to my husband and he said, “Every fucking month! Oh my fucking god.” (He’s a DBA.)
I’m in testing and almost ever fucking week I’m trying to QA a release cycle while they’re pushing three last minute features and fucking with the backend, meaning all the frontend stuff I’ve already tested needs done again.
Yep.
Im a locksmith.
Customer: Do you make duplicates? Me: Yes C: How much? M: Depends on the type of key C: The normal one M: -_-
Or, after opening a customers door who was locked out:
C: Why so expensive tho? It only took you five minutes! M: -_- (Thats exactly why you dumb fuck, and I told you the price beforehand)
I also hate when people tries to haggle the price because I know for a fact that Im the cheapest locksmith in the area.
That reminds me of the joke where a factory has a big machine break down. They call in a specialist to fix it.
The specialist looks at the machine for a moment, hits it with a small hammer and it starts working instantly.
But on being told that the repair cost is $500, the factory owner is outraged and asks how that can possibly be justified for less than a minute’s work.
“Well, it’s $5 for use of the hammer, $495 for knowing exactly where to hit the machine.”
“Well, it’s $5 for use of the hammer, $495 for knowing exactly where to hit the machine.”
Same thing with working in IT
“You just sit and hit buttons all day”
Yeah, but it’s knowing which buttons to press
I’d be tempted to lock them back out and leave.
Yeah, I have thought about it. Perhaps some day when I get really tired of that BS I will do it but for now, I need the monies.
Lock the door, drill the core. Charge them for a new core + re keying + installation and wear on the drillbit. Use 30 minutes and make sure the price is 3x of your regular unlock fee. Now they are 6x on your time for only 3x the price. Super bargain
Who are you and how did you get in here?
Im a locksmith and… Im a locksmith.
never gets old.
Meanwhile you’ve spent 30-60 minutes driving for their problem. I feel ya.
Those are the worst! Thankfully my drive times arent usually that long.
Tell me you don’t live in Seattle without telling me you don’t live in Seattle.
Tbf I’d be kinda pissed (at the situation not you) if I called a locksmith and they just whipped out a Carolina roller and got in in .3s lol.
“Goddammit where can I get one of those?!”
(Internet of course. I already have a long and a portable.)
Yep, hooks, shims, combs, etc. I love them, customers hate them. Get a better door/lock is what I tell them, but your next lock out might be more expensive.
Oh for sure. I meet in the middle, my deadbolt is alright, and it’s always locked unless I’m actively using the door, if I walk out without my keys I’ll get locked out because of the knob, but I can just shrum my way right past the knob lock and retrieve my keys so I can lock the bolt on the way out, and be good to go!
The only thing I need a locksmith for is I have a safe that needs to be re-locked with a dial instead of digital.
Open source business: we support free/open/ethical source software Also business: we use Slack, Google GMail, & Microsoft GitHub for our communication & collaboration Also business: we have a social media presence—which is limited to Instagram, Twitter, Google YouTube, & Discord
“Do this as a temporary measure. We will code it properly later” —> code that is hackish and will never be replaced.
“We need you to do this one time because of someBullshit” —> congratulations, your team had to do this thing outside of your specialty, even though there exists a team dedicated to it, and now we’re just going to make you do it over and over again (despite, again, a whole team dedicated to that existing).
Do this as a temporary measure. We will code it properly later
I’m always blown away whenever someone says that they like some language or framework because it’s “great for prototyping.”
Like, what magical fairyland software company do you work at where your prototypes are not immediately put into production as soon as they kind of start to work?
You should tell them this is not 'Nam. There are rules.
These are older lessons and I’m generally pretty effective at pushing back on those now. I’m not a manager, though, so I can be overruled.
See counterargument tho I’ve had multiple cashiers try to scan a thing that wasn’t in the system and just throw it in my cart so it DOES happen. Lmao
What I do is find a similar item that costs less and use that for that item.
Just charge them for bananas. 4011. Everything is bananas if it doesn’t scan.
Doesn’t that mess with your inventory numbers?
Sure does! But when I’ve got a line of paying customers, “shrink” is not too high a priority for me.
I do make an effort to find the right item. We have a “cashier book” in the POS system that I can look stuff up in. Unfortunately it’s not very robust when it comes to acceptable search terms, so if I can’t find it after a few attempts, and the item is under $10, I just want to get the customer on their way.
This was a latex loofah at a Safeway grocery store. Good luck finding something similar. Maybe a sponge from the kitchen aisle?
Patron using the computer: “Your Google is broken! No matter what I search, it just shows me books!”
Me: “…you’re typing in the library’s catalog. This isn’t Google.”
I was going to suggest putting signs up that clearly state the search bar isn’t Google, but I realized that even if you did, they would likely get ignored. You may even already have them up.
I worked in a office supplier at one point. People would enter the office, put some documents on the first desk they see and look at the guy sitting there. No hello… No sentence… Nothing… That is usually the point when we knew what was up. The guy would look at the documents and say "you aren’t at the right place. Wrong floor. Wrong door. " They would look at us in shock. Sometimes complain that you couldn’t tell where you are. It was always the same. They wanted to get something from the government. They had an office in the same building. There were multiple big sign. There was literally 2 signs outside telling you which floor. Obviously our office had a sign too. They passed at least 3 signs in an office building while they were looking where to go… People don’t read signs… They just don’t.
Used to work in this exact environment. This tormented me daily.
Along with crap like “You look pretty smart.” or “Hey I bet you’re a genius.”
Or just typing their email address into the URL bar.
Or just barking at you “PRINT.”
Or “Why this no work, I click ‘E’ for ‘internet’.” (We had a stubbornly archaic IT lead who insisted on keeping Internet Explorer around for ages.)
Me: Linux Sysadmin
Co-workers: 2 Linux sysadmins with 15+ years of experience.
They pronounce URL as Earl.
It’s been Earl since at least 1997 when Sun introduced their mascot for Java: The Duke of URL
We do that, too, because it’s funny.
My husband (a 55yo DBA) does that. 😬 He also says nu-cu-lar and en-tree. I’ve brought it to his attention but he’s just so used to it and after 23 years together it’s a battle I’ve opted out of. As long as he knows how he sounds to people like me, it’s on him.
The probably started using it ironically and it fell into habbit.
There was a proto-meme back in the day along the lines of “URL? Who’s Earl?”
Holy shit. That’s horrific and would drive me to quit.
Me: Software developer. Other person: Sales guy.
Sales guy: Have you finally fixed the XYZ bug?
Me: What XYZ bug? Never heard of this before.
Sales guy: The bug that impacted our project A, B, and C! It is there for years!
Me: No, I have not fixed it. Because I just heard about this issue now. Nobody told me about an XYZ bug, or problems with projects A, B, and C.
Sales guy: What? Why didn’t you know about such a bug? This cannot be possible! I’ll talk to the boss about your incompetence!
Me: Because none of your team found it necessary to inform me? Maybe we should talk to the boss about this.
Open a goddamn ticket.
Indeed. And yes, they know how to do that.
But tickets take too long.
I will go and open a ticket and I will put two words in it, and require you to contact me for
moreany information, and then I won’t answer the phone for 6 weeks. Oh and don’t bother leaving a voicemail message or sending me an email, because I never check them. However despite my complete unresponsiveness, I am nonetheless going to insist that it’s marked as high priority even though I don’t understand what high priority means - Every Employee Ever“please fix”
Literally nine tickets like this so far today. Nine.
It’s a good thing for them The purge isn’t real.
no bug report, only fix!
As a software dev.
Client: we need feature by end of quarter.
Me: cool, what do you expect it to do, do you have any requirements?
Client: …I haven’t gotten a requirements doc for a feature in 15 years.
I’d settle for a paragraph of description.
But guys, if we use agile then we don’t need requirements! We just make something and then the customers tell us if we are on the right track, we just get to iTeRaTe
“You didn’t teach us this.”
