Give us the cheat codes to your industry/place of work!

  • henfredemars@infosec.pub
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    4 months ago

    Brother, Pharmacist:

    Just because we called doesn’t mean your prescription is ready. Listen to the message

    Just because your doctor said they sent in your prescription… it means nothing. He or she probably asked an assistant to send it or put it in their inbox.

    Like 1 in 3 people drove here without a drivers license.

      • MeowZedong@lemmygrad.ml
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        4 months ago

        Depends on the drug, but for some, it’s required every time it’s filled. Also, if they don’t know you, they should probably ask for ID anyway.

      • henfredemars@infosec.pub
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        4 months ago

        Correct! It’s a disturbingly large proportion. Some medications absolutely require one, and people who just drove up will tell you they didn’t bring any form of ID whatsoever.

        • QuarterSwede@lemmy.world
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          4 months ago

          In my state you aren’t required to have your license with you while driving. You just have to provide it within 24 hours of getting pulled over, etc.

            • nikita@sh.itjust.works
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              4 months ago

              I read that in Alabama (or maybe Mississippi, I can’t recall) you can drink alcohol while driving. You just can’t be above the blood alcohol concentration limit.

              • PM_Your_Nudes_Please@lemmy.world
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                4 months ago

                Louisiana had famously (or infamously) lax liquor laws for decades, so maybe that‘s what you’re thinking of. Shit like drive-thru daiquiri stores, where as long as they don’t put the straw in the cup it’s not considered an “open” container. So they can just hand you a cup full of liquor, and the straw separately.

                It’s also a large part of why New Orleans developed a reputation as a party town; Louisiana kept their drinking age at 18 while every other state was at 21, so all the college freshmen/sophomores would go to Louisiana during spring break because they could drink.

                • nikita@sh.itjust.works
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                  4 months ago

                  TIL. Thanks.

                  In Canada, the drinking age is 19 everywhere except Quebec where it’s 18, so in Ottawa 18 year olds just go across the river to buy liquor.

            • sping@lemmy.sdf.org
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              4 months ago

              I’m the UK England and Wales you can’t be required to carry ID at all.

              If the police ask you for them, you have 7 days to present them at a police station.

              (Edit: really not sure it extends to Scotland where such laws often vary, and pretty sure it doesn’t apply to NI, where they vary even more, especially on driving/licensing, so UK was inaccurate)

                • sping@lemmy.sdf.org
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                  4 months ago

                  Really.

                  AFAIK the ID law is a consequence of a centuries-old right that you cannot be required to identify yourself if you’re doing nothing wrong, and then even if you did do something wrong, you still can’t be required to have brought ID with you since it’s likely you didn’t set out knowing you’d be doing that today.

                  But the surveillance/camera thing is recent, when rights of ordinary people apparently are less fashionable.

              • VaultBoyNewVegas@lemmy.world
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                4 months ago

                Huh, I didn’t know that. I used to give my da shit because he never carried his license. Though we’re in NI and police checkpoints are a thing here.

                • sping@lemmy.sdf.org
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                  4 months ago

                  You know I said UK but this is exactly the sort of law that tends to be different in NI.

        • Pazuzu@midwest.social
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          4 months ago

          Ok random question: the Walgreens near me almost never asks for my ID when I pickup my Adderall, is it really not required for that? I thought it was a hard rule to check ID for any controlled substances

  • ReallyZen@lemmy.ml
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    4 months ago

    Theatre tech. Show up on time. Sometimes shows don’t take late comers even with a bought ticket. And it’s bothering everyone else, artists included.

    If the venue has a bar, stay for a drink. Like everyone else, artists (and techs) love to have a drink after a hard day at the office.

  • ☆ Yσɠƚԋσʂ ☆@lemmy.ml
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    4 months ago

    Software development here. Never, ever, connect your appliances to the internet, and check whether appliances you buy have an offline mode as some are now aggressively forcing users to connect in order to use them.

    • dizzy@lemmy.ml
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      4 months ago

      What’s your reasoning for this?

      Anything better than using a vlan to separate these types of devices from the rest of the network?

      • invertedspear@lemm.ee
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        4 months ago

        They are programmed as cheaply as possible and manufactures don’t care once you buy a product so it’s just a matter of time before it becomes part of someone’s botnet, using your power and internet to harass some server somewhere.

      • ☆ Yσɠƚԋσʂ ☆@lemmy.ml
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        4 months ago

        As the other reply mentions, aside from these devices representing a security vulnerability, there have been numerous cases where the devices themselves got hijacked. In some cases they can even get bricked via updates. There’s also a privacy concern with these companies collecting data on how you use the device.

        • TheChargedCreeper864@lemmy.ml
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          4 months ago

          Does this also apply when not using the official app? I recently bought a Phillips bulb (not Hue) and set up Home Assistant for it, along with the Matter bridge. This turned out to also connect it to the Wi-Fi, but I never installed a manufacturer app.

          Would blocking internet access via parental controls on the router be enough to mitigate such threats, or is its mere presence in an internet-connected network dangerous?

          • ☆ Yσɠƚԋσʂ ☆@lemmy.ml
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            4 months ago

            The itself app isn’t typically the issue. It’s the remote server that the appliance and the app connect to that’s the problem. What happens is that the appliance uses your wifi to talk to the company server, and that server pushes updates to it, does tracking, and so on. As long as the appliance can’t connect to the internet there’s no danger from it. Typically, the best approach is to avoid configuring the connection in the first place.

  • KISSmyOSFeddit@lemmy.world
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    4 months ago

    Cybersecurity

    If you have anything worthwhile on your PC, you should really buy your own router instead of using the one provided by your ISP.

    • lattrommi@lemmy.ml
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      4 months ago

      currently my only option for internet is by tethering my phone mobile data. i do it with a usb hotspot. i have a wifi router but it seems unnecessary, complicated and slower than usb, so it is not currently in use. it’s an android phone and a linux computer but i don’t feel i know enough about either device or networking in general. should i be worried or do things different? i don’t have much that’s important. i still fear i might be doing things wrong.

      • Passerby6497@lemmy.world
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        4 months ago

        ISP security is clown shoes at times. I was reading a blog post of a dude who played with their ISP APIs and was able to make changes to his own router because authenticated API endpoints returned data unauthenticated multiple times because they could just send the same request multiple times until it returned data. They fixed it quick, but still …

        https://samcurry.net/hacking-millions-of-modems

        • CanadaPlus@lemmy.sdf.org
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          4 months ago

          It’s fascinating how these guys think. There’s so much inferring what might have been done behind closed doors, and correctly.

          I’m also surprised that one of these threat-detection things people talk about wasn’t triggered when he was literally sending “123456789” in most of the fields of a request.

          • Passerby6497@lemmy.world
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            4 months ago

            I’m also surprised that one of these threat-detection things people talk about wasn’t triggered when he was literally sending with “123456789” in most of the fields of a request.

            Considering their systems allowed data return just because they got asked repeatedly, I’m not surprised at all. You’d be surprised the seemingly important metrics that don’t get monitored and reported on during day to day operations.

    • ArcaneSlime@lemmy.dbzer0.com
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      4 months ago

      I’m actually looking for a router right now, do you have a particular one or few you’d recommend?

      I was thinking about going with one of the companies that preinstalls openwrt and trying to learn that, but idk much about openwrt just yet.

      • You999@sh.itjust.works
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        4 months ago

        Ubiquiti unifi: pretty preformant while being dead simple to set up. No licensing fees but upfront price is steep. If you really get into networking you will find their hardware and software stack limiting especially if you need speeds greater than 25 gigabit.

        Mikrotik: single handedly the best value out there. Their OSes can be confusing at times and you may need some CLI skills to do everything but it’s a good learning platform.

        Opensense: highly flexible where you can tailor your experience to exactly what you need. If you are the type of person who wants all of the bells and whistle along with fine granulated controls this is your option.

        Openwrt: a good choice if you already own a supported device but I personally wouldn’t go out and buy hardware for openwrt when opnsense is a better option.

        Cisco: there are two types of people who buy Cisco, those who are obtaining their CCNA and those who have their CCNA.

        tp-link omada: directly marketed as a ubiquiti unifi competitor but cheaper. Being a new line of products it’s not really time tested. I’ve heard very polarizing opinions on them so your milage may vary.

        meraki: Cisco’s other brand. Sometimes you can get their hardware for free because they make all of their money off of the licensing fees.

    • Maple Engineer@lemmy.world
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      4 months ago

      I always have a firewall inside the ISP device. I also have segmented network with the devices I mostly control on one network and the devices that the manufacturer mostly controls on another.

  • Sheldybear@lemmy.world
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    4 months ago

    I’m in the museum sector.

    Never pick something up to move it until you’ve seen the place where you’re moving the thing and it’s clear of junk.

    It’s safer to make two trips instead of one. It’s safer to make three trips instead of two.

    The best thing you can do for something old that looks like it’s slowly falling apart is usually to leave it alone.

  • cr0n1c@lemmy.world
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    4 months ago

    You can freeze chips/crisps indefinitely. I used to work for Frito Lay. Just thaw them when you get close to snack time. Of course I never do this because I just eat the chips I have at home.

    • CanadaPlus@lemmy.sdf.org
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      4 months ago

      My instant thought was that that’s amazing, my next thought was along the lines of how badly that would murder freezer space unless you open the bag. Can I open the bag?

      • cr0n1c@lemmy.world
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        4 months ago

        Never tried, but I think it would work. Oxygen is the enemy, but the reason is because oxidation leads to other byproducts that lead to a stale flavor. I believe the cold temperature slows all that down.

      • cr0n1c@lemmy.world
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        4 months ago

        I only interned there, but the handful of times I thawed the chips, there were no issues.

      • PM_Your_Nudes_Please@lemmy.world
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        4 months ago

        I mean, if they’re bagged in a low humidity environment and the bag stays sealed, there should be very little chance of them getting soggy. Because in order for them to get soggy, the bag would need humidity.

  • Sequentialsilence@lemmy.world
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    4 months ago

    Concerts, the rooms are always tuned visually and sonically for about 1/2 to 2/3 of the way back on the floor. If you care about audio or visuals this is where you go. If you can’t afford the floor, anywhere in the center will still be a good experience, avoid the sides unless you don’t care about visuals or audio. We literally call those the bone seats, because they have no substance to them.

    • brygphilomena@lemmy.world
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      4 months ago

      If they’ve got a control booth in the middle of the venue, that’s usually where I want to hang out. Best audio/visuals right where the guy engineering it is listening to it

    • Miarolitic@lemmy.world
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      4 months ago

      Geologist checking in.

      Although, I don’t know what LTP means in this context. In my world, it’s “Long Term Planning”.

    • pandarisu@lemmy.world
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      4 months ago

      I’m not saying I’m in IT, but I’m tired and read the question and thought, “Why are they asking about printers?”

    • CanadaPlus@lemmy.sdf.org
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      4 months ago

      The big populating event was Reddit shutting down API service (about a year ago, happy first cake day to me). Most people don’t know what that is. A lot of people don’t get what federation is, either.

      I fully hope and expect that normies will appear as it grows, but for now it’s people nerdy enough to know why we should care.

    • spicy pancake@lemmy.zip
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      4 months ago

      I’m currently in the medical field but “IT” is one of my nicknames 💀 every new place I work I try to hide it but I just impulsively fix shit and then end up being expected to fix shit

    • Rowan@lemmy.dbzer0.com
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      4 months ago

      IT folks are exactly the people who will be early adoptors of technology. If lemmy can start growing to something approaching an early majority, then we’ll see a big shift in the demographic of the user base. Unfortunately, that’s a huge gap in expansion.

      • TheFriar@lemm.ee
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        4 months ago

        Well, I’m just an anti-capitalist non-tech person. I barely know anything about what most people seem to consider basic tech knowledge. Fuck that weird pedo ceo of Reddit, fuck that company, fuck corporate greed in general. I’m just here to avoid being forced to take ankther company’s vampiric bullshit.

    • charles@lemmy.ca
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      4 months ago

      I’m one of the few that don’t work in tech but it’s arguably the hobby I spend the most time (and money) with so I’m not sure if I really count. I work in emergency management & specialized response services.

  • molave@reddthat.com
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    4 months ago

    IT - if you have an issue with an application, give us step by step instructions on how we can repeat your issue like we are five years old. We’ll get it fixed more quickly that way.

    • RGB3x3@lemmy.world
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      4 months ago

      I have great service with IT people because I do this by default. I’ll have already tried some steps myself, so I’ll give them info about what exactly works, doesn’t work, and things that I can or can’t do that might be related to the main issue.

      They really appreciate the detail.

      • IzzyScissor@lemmy.world
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        4 months ago

        I feel bad that my old job’s IT department would never trust me when I listed this amount of detail, so I stopped putting in the extra effort.

        My ticket: I am not able to login using the standard portal. The error I recieve is X. I have already tried rebooting. I have confirmed that everything was fully plugged in and that I am on the correct network. I also already went through the normal recovery process which did not work. Here is the result, [X].

        The first response from IT: Why don’t you try rebooting and then let me know if it’s working. If not, go through the normal recovery process.

        Like, I get it, you’re being thorough and don’t want to just blindly trust the user, but I’m only talking to you because I already tried your quick fixes. Please understand.

        • Appoxo@lemmy.dbzer0.com
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          4 months ago

          Reasoning: For everyone one You, we have a 1000 not-You. But the other 1000 say almost the same as you.
          Once you experience that you become jaded and assume they are either lying or tell or miss some details. But we know our usuals and if we notice the name we might assume you know x and y more than the usual.

          Please dont stop putting in the last mile :)

          • IzzyScissor@lemmy.world
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            4 months ago

            Yeah, I get that. I think it’s partially to do with how rarely I’ll have an actual issue. Also with their turnover rate, I rarely interact with the same tech twice.

            I still do all the legwork to figure out if it’s something I can fix myself and always put specifics (Repro steps, Error Codes, etc.), but pulled back on listing every other step I’ve already tried.

    • brygphilomena@lemmy.world
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      As an IT director, I encourage my techs first action to be to connect to the clients machine and ask them to “show me what’s happening.” Then they aren’t to interrupt the user until they complete their explanation except to ask for clarification.

      You can see all the steps leading up to the error, the users workflow, typically the desired end result, and the error message.

      You also are building rapport with the user making them feel listened to. Far too often I see techs assume something else is the issue, “fix” that, call it done and the user gets frustrated.

      Even if you can’t fix it, like so many user issues, at the very least the support experience is a positive one for the end users. Sometimes it’s just that a specific preference isn’t in an applications options or they need to change a step in their workflow. But at least the end users was listened to and their experience and frustration was validated.

      If you have metrics or surveys, it’s always interesting to hear a user write in that the issue was not resolved, but they were extremely satisfied.

      • BastingChemina@slrpnk.net
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        4 months ago

        I’m doing that and generally the next step after that is : “OK, can you do it again and this time DO NOT CLOSE THE ERROR POPUP so we can get information on what is happening”

    • joshh@lemmy.world
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      4 months ago

      Also a restart really does fix a big chunk of problems. An app not working right? Force quit & reopen the app. Problem solved. Phone or computer bugging out? Reboot. Problem solved.

  • QuarterSwede@lemmy.world
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    4 months ago

    HVAC: Don’t shut your air vents to give you better heating or cooling in certain rooms/floors. You’re adding pressure to your system and reducing its life. If it’s AC then you’re turning it into a freezer. That’s why doing so freezes the coil, not enough air flow to move the cold air out and keep it from freezing. For heat it literally can overheat the control board frying it since the blower also helps cool the electronics. If you have hot and/or cold rooms (this is normal per floors) ask about adding dampers. Most of the time it’s not possible without major drywall rework and it isn’t cheap. Your builder sucks (basically). A lot of companies won’t quote the work because it can’t be guaranteed. You’re essentially stuck with the crappy design the builder got approved. One potential is minisplits. Again, not cheap per room and not pretty but they will fix your issue.

    • edric@lemm.ee
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      4 months ago

      Thanks. I was thinking of shutting the vents of one room in the house that is empty and unused, but I figured just keeping the door closed would probably be better, right?

      • QuarterSwede@lemmy.world
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        I agree that shutting 1 vent isn’t going to kill your system. However, that one room isn’t insulated on interior walls. Best to leave it alone for overall comfort. You aren’t saving $ closing the vent. The system is going to run until the thermostat is satisfied no matter what.

        Also, best thing for the entire building is to run the fan constantly (I forgot to mention this in the original). Balances the building much better than just the entire system kicking on and off every 15 min or so.

      • Crashumbc@lemmy.world
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        4 months ago

        Shut it off, it won’t hurt anything. It’s only an issue if you’re shutting off a lot of vents. Now how much good it’ll do energy saving wise, depends on where the room is in the house and how old your house is. Newer houses with better insulation will see much less improvement.

        • edric@lemm.ee
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          4 months ago

          Won’t it potentially cause humidity issues? The room does not get direct sunlight (faces south). It’s a new house with pretty good insulation (as far as I’ve experienced so far).

          • Crashumbc@lemmy.world
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            4 months ago

            Without being there, I couldn’t say for sure., but I doubt it Personally, I would just use common sense. Shut it off and and just check the room a couple times over the next week or two.

    • electric_nan@lemmy.ml
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      4 months ago

      I looked up dampers, and I’m confused about how they are functionally different than closing/opening the vent? I’m sure I’m not understanding though. Is it just about the location?

      • Crashumbc@lemmy.world
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        4 months ago

        They don’t operate differently. Also he is assuming your ducts are designed and balanced properly to begin with. Most in residential homes aren’t.

        While shutting off a lot of vents can cause problems. Shutting off an unused room isn’t going to hurt anything. Or partially closing a vent because a room gets too warm/cold. Because like I said they do fuck to balance systems in residential homes.

    • logging_strict@lemmy.ml
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      4 months ago

      HVAC: mini splits

      black mold forms and causes breathing problems. Clean aircons (air conditioner) every 6 months - 1 year.

      If water is dripping from the outside unit, your aircon is lacking gas. Making it into a giant fan.

      A mini-split is chosen to meet the needs for one room. Some folks, and can’t be convinced otherwise, think an aircon can cover the entire universe. And to prove it, they leave all the doors open.

      This is proof we live in the matrix. It’s completely unsolvable issue without self closing doors

      • psud@aussie.zone
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        4 months ago

        If water is dripping from the outside unit, your aircon is lacking gas. Making it into a giant fan.

        Water dripping means the cold side coil is cold enough to condense water out of the air. In what way does that suggest it is not working?

        • Crashumbc@lemmy.world
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          4 months ago

          Some, especially newer units are designed to evaporate most of the condensate (water). That being said many will still drip water depending on the humidity (high) outside and also inside. And it be perfectly normal.

          • psud@aussie.zone
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            4 months ago

            Are you in the industry, 'cause that doesn’t ring true to me. Why would you spend the energy to evaporate water when it’s so cheap and easy to dump the water on the petunia patch?

            Refrigerators collect waste water in a tray on the assumption that the indoor climate will be dry enough for the water to ambient evaporate

            Air con is incredibly popular in the tropics where it’s dropping 100% RH to 30% and making a lot of water

            • Crashumbc@lemmy.world
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              4 months ago

              Yes 15 years, because it saves energy by making the system more efficient.

              Window units design the fan to throw the water onto the condenser this evaporates the water AND cools the freon in the condenser coil. Commercial stand up refrigerators often run the condenser line through the condensate pan for the same reason.

              They don’t “spend” energy doing it, they save it.

              Split units and traditional A/C will just drain or pump the water somewhere.

                • Hugh_Jeggs@lemm.ee
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                  4 months ago

                  Also, don’t use evaporated water for your flowers; there are no minerals in pure water and for them it’s like eating wallpaper paste

        • black0ut@pawb.social
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          4 months ago

          Normally the cold is carried by the gas to your room. The less gas you have, the less efficient this transfer is, and the colder your outside unit will be.

          • psud@aussie.zone
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            4 months ago

            When the cold side is for inside air, I think you’ll find that the water it condenses from the inside air is piped outside

  • StrawberryPigtails@lemmy.sdf.org
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    4 months ago

    I’m a truck driver.

    • You are far safer behind me than in front of me. It can take me over two US football fields (200 yards or roughly 180 meters) to come to a full stop and it takes more distance if my trailer is empty. The average car can stop in half that distance. Most cars turn into tin cans when hit by a rig at 25 mph.
    • If you see a number of trucks all moving into the same lane, might consider getting in the same lane, behind us. Odds are pretty good we either saw something in the lane ahead or we heard about something over the CB.
    • I can see you playing on your phone while driving. Cops in some states have been known to hitch rides with truck drivers in order to catch distracted drivers.
    • Learn zipper merging!
    • Ensign_Crab@lemmy.world
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      4 months ago

      it takes more distance if my trailer is empty

      This seems counterintuitive. I would love to hear why.

      • StrawberryPigtails@lemmy.sdf.org
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        4 months ago

        Most of a tractor-trailer’s stopping power is split between the trailer brakes and the tractor’s drive tandems. If there is not enough weight on those axles, the tires can’t grip the pavement properly. If I apply too much power to the brakes the wheels can start bouncing or just lock up and start skidding if the ABS system is acting up.

        Most tractor-trailers you see on the road in the US are designed to weigh 60,000 to 80,000 lbs (~ 27,000 - 36,000 kg). For comparison, a Honda Civic weighs roughly 3,000 lbs (1360 kg). Every system on the truck is designed around moving that amount of mass safely. With an empty dry van trailer your looking at closer to 30,000 lbs (~ 13,000 kg). Makes a difference in performance. Ride is rougher, takes longer to stop.

        • Mongostein@lemmy.ca
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          4 months ago

          Sounds like you’re talking about icy or wet roads. I’ve never had a trailer do that on dry pavement and I can definitely stop faster emptying than full.

          • StrawberryPigtails@lemmy.sdf.org
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            4 months ago

            I really wish that were entirely the case. The distances I quoted came from safety trainings I’ve had to take over the years. Given my personal experiences during that time, I think they were from before ABS was mandated. And I had a lot of ABS failures when I was OTR and few close calls as a result of those failures. That’s one of the reasons I chose to switch to running a yard truck 5 years ago. Far less stress.

            When ABS failed on dry pavement and I needed to stop in a hurry, the affected tandem would tend to lock up and bounce along the ground. Nerve racking and scary when there’s traffic in front of you, but not near as bad as on wet or icy roads. The sheer terror of feeling one of my axles start sliding under me.

            If I had one word of advice for drivers new to the industry, it would be to drive as if none of the safety systems on the truck and trailer exist because in my experience they will fail exactly when you need them.

            But when they do work they are f-ing magical.

        • KISSmyOSFeddit@lemmy.world
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          4 months ago

          In the age of computer-controlled ABS and brake assistance systems, that just sounds like poor programming.
          There’s no reason why the computer shouldn’t be able to take current weight into account and deliver more braking power to the tractor when the trailer is empty.

      • Captain Aggravated@sh.itjust.works
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        4 months ago

        I would imagine it has to do with traction and ability to apply braking forces without skidding the wheels.

        Even in a pickup truck, it’s easy to skid the rear wheels (antilock brakes aside) with the bed empty because the brakes can easily overcome the traction of the tires. This is why pickups have height sensing proportioning valves.

    • 200ok@lemmy.world
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      4 months ago

      ZIPPER MERGE, PEOPLE!!

      Additional hot take, merge near the end of the merge lane rather than slowly try to force yourself into traffic further back. Keep it moving and respect the zipper merge at the end.

    • ValenThyme@reddthat.com
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      4 months ago

      I have driven many thousands of miles and my favorite place on the road is 100 yards behind a big rig that’s heading my way. i can zone out and safely follow and people rarely want the spot between you and the truck for long so you can just go hours keeping that square centered.

      It’s even better at night when the trucks lights give you a nice preview of exactly how curvy the road is.

      Eventually big guy takes an exit and i always send a grateful salute cuz following a big rig 100 yards back is better than cruise control imo.

    • no_kill_i@lemmy.ca
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      4 months ago

      It takes more distance to stop with an empty trailer? I would have thought the opposite. How come?

      NM, saw your reply below. Thanks.

  • tetris11@lemmy.ml
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    4 months ago

    King of England. Please don’t visit the Palace, there’s literally nothing to see.

    If you’re going to see the show and spot me in a side booth, please don’t heckle. Yes she knows. Yes of course she knows. Yes he’s a prick. Yes your money is being wasted on us, but we’re all you’ve got in terms of benevolent rich people so live with it.

  • Sanctus@lemmy.world
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    4 months ago

    Corporate IT: I see nearly everything you do on your computer. I can see exactly how long what application is open. If I ask you to restart your computer, you don’t, and you somehow get me in front of it, restarting it better not fix it or your next ticket is gonna be low priority no matter what. If you want in with IT, always open a ticket and include as much info as you can clearly convey. Snacks and bribes won’t always work with those of us who are very antisocial.

    • slazer2au@lemmy.world
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      4 months ago

      Snacks and bribes won’t always work with those of us who are very antisocial.

      Always ask the person you are trying to bribe what they like to be bribed with.

      • tetris11@lemmy.ml
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        4 months ago

        Yes, of course. Though your camera light would alert you of the usage, unless of course, your IT guy ordered a camera that can deactivate the light via software (or simply opened the camera and yanked the light)

      • Sanctus@lemmy.world
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        4 months ago

        No and if I found a way I would file a report against any other IT agent who did. That’s invasion of privacy IMO. Microsoft can tho, remember the Kinect?

    • KISSmyOSFeddit@lemmy.world
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      4 months ago

      or your next ticket is gonna be low priority no matter what.

      That’s childish and won’t ever cause a change in their behavior.
      Bonus points if they show management the ticket that’s stalling a project from progressing and has been sitting on your desk for 2 weeks.

      • Sanctus@lemmy.world
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        4 months ago

        Stalling a ticket here means a day, not two weeks. I have 72 hours to respond at a maximum before I get penalized. We are worked so fast here the skin flies off your bones.

      • Appoxo@lemmy.dbzer0.com
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        4 months ago

        I will prioritize nicer clients (assuming the issue is equal as fast to solve) if they are more pleasent to work with.

      • no_kill_i@lemmy.ca
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        4 months ago

        You say that like it’s the one “high priority” ticket that the one big project is waiting on. In a sea of backlogged high priority issues attached to critical projects, being an asshat means that yours will be at the bottom of the 100 other super-important, my job-is-special tickets.

    • Xanis@lemmy.world
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      4 months ago

      I’ve dealt with my share of PC issues and apart from digging in and writing scripts, I’m an advanced end user. One time le tired IT guy needed to remote in for some issue I didn’t have appropriate access to deal with. He seemed rather startled when I opened notepad and said “Hi!”

      I also swear I began to get more difficult to recognize fake phishing attempts shortly after.

      Dave, if you’re reading this you never caught me with one! Gotta try harder!

  • Skyline969@lemmy.ca
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    4 months ago

    I work in the magical world of ISPs. If you’re having an internet issue, reboot your router and/or modem before calling in. It may not seem like much to you, but many background processes happen when you do so. This can be useful to troubleshoot where the issue lies. There’s a reason why techs will make you do so when calling in. And yes, they can tell on their end if and when you do so. So don’t bullshit them by saying you already did it if you didn’t.

    • Brown5500@sh.itjust.works
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      4 months ago

      Yeah, but we all know that no matter how many times that I have already done, tech support won’t talk to me until we do it again together

      • stoy@lemmy.zip
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        4 months ago

        IT guy here, it is fairly common to make a change in the system™, and need to reboot the device for the change to take effect.

      • KISSmyOSFeddit@lemmy.world
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        4 months ago

        I work in tech support. An error I haven’t seen doesn’t exist. So yes, I’m going to re-trace the trouble-shooting steps with you.
        90% of the people who call in haven’t done it, but claim they did. Because they think I have a magic tech wand that can find and fix all problems, and that I just make them go through the motions because I’m lazy.

      • Skyline969@lemmy.ca
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        4 months ago

        If I had a nickel for every time a full power cycle fixed it all, I’d be rich. However, if you did power cycle before and call in again, often it’s an issue that needs deeper investigation. In that case, the tech can likely watch the process of your equipment coming online in realtime to see where the issue is happening. Network entry, authentication, package application, DHCP, it can often be monitored as it’s happening. A reboot while on the phone starts the process right from the beginning so it can be monitored to determine what happens immediately and what happens after it sits for a while.

    • OsrsNeedsF2P@lemmy.ml
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      4 months ago

      I feel like some people “lie” about rebooting their modem simply because they don’t know how to reboot it

      • Skyline969@lemmy.ca
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        4 months ago
        1. Unplug the power
        2. Wait ~30 seconds, just to ensure it’s good and off
        3. Plug it back in

        Fortunately there are no commands to enter or buttons to click. They’re designed to handle losing power.